JERRY Duffey
Duncanville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Notary Signing Agent
Notarize
01.2020 - Current
- Looked for signs of fraud or coercion and refused notarization.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Checked documents and identifying credentials for all parties.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Certified and attested power of attorney documents, acknowledgements and deeds.
Customer Service Representative (Remote)
ModSquad
06.2016 - 12.2019
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
TTECH
02.2012 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
Education
High School Diploma -
Union Hill High School
Bettie, TXNo Degree - Medical Assistant
PCI Health Training
DallasBachelor of Science - Human Services
University of Phoenix
Tempe, AZ05-2020
Skills
- Fraud prevention
- Document organization
- Legal compliance
- Identity verification
- Document verification
- Fraud reviews
- Office equipment operation
- Problem-solving abilities
- Reliability
- Team building
- Excellent communication
- Multi-line telephones
- Teamwork
- File system management
- Insurance claims processing
- Multitasking Abilities
- Effective communication
- Attention to detail
- Administrative support
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CNP - Certified Notary Public
Languages
English
Native or Bilingual
Timeline
Certified Notary Signing Agent
Notarize
01.2020 - Current
Customer Service Representative (Remote)
ModSquad
06.2016 - 12.2019
Customer Service Representative
TTECH
02.2012 - 03.2016
High School Diploma -
Union Hill High School
No Degree - Medical Assistant
PCI Health Training
Bachelor of Science - Human Services
University of Phoenix