Jerry Fennell
Bowie,MD
Summary
Dynamic Regional Fiber Tech at Comcast with expertise in fiber splicing and network optimization. Enhanced client satisfaction through exceptional problem-solving and meticulous attention to detail, resulting in increased efficiency and repeat business. Successfully upgraded legacy systems to high-speed fiber optics, significantly improving connectivity and performance for clients.
Overview
16
16
years of professional experience
Work History
Regional Fiber Tech
Comcast
08.2009 - Current
- Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
- Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
- Improved network performance by installing, splicing, and testing fiber optic cables.
- Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
- Performed regular preventive maintenance on equipment used in fieldwork ensuring their optimum functioning at all times.
- Reduced downtime by quickly identifying and resolving issues in fiber networks.
- Upgraded legacy copper networks to high-speed fiber optics, improving overall connectivity for clients.
- Contributed to business growth by consistently providing high-quality work, resulting in repeat customers and positive referrals.
- Delivered reliable network connections through meticulous attention to detail during cable splicing processes.
- Optimized network capacity by implementing appropriate routing techniques in fiber deployments.
Education
No Degree - Fiber Optic
SCTE
Washington, DC09-2010
Skills
- Fiber termination
- Fiber optic routing
- OTDR operation
- Fusion splicing
- Network troubleshooting
- Fiber splicing expertise
- Fiber optic testing
- Signal loss analysis
- Fault isolation
- Network optimization
- Signal testing
- Cable installation
- Problem-solving
Timeline
Regional Fiber Tech
Comcast
08.2009 - Current
No Degree - Fiber Optic
SCTE
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