Jerry Fernandez
Miami,FL
Summary
Dynamic Catering Staff Member with proven excellence in high-pressure service at Mak Food Services. Skilled in food presentation and sanitation practices, adept at enhancing customer satisfaction and streamlining event operations. Demonstrated adaptability across diverse catering needs, achieving significant efficiency improvements. Excelled in team building and effective communication, ensuring memorable guest experiences.
Overview
4
4
years of professional experience
Work History
Catering Staff Member
Mak Food Services
08.2019 - 12.2023
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Supported successful events by setting up venue spaces according to client specifications.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Collaborated with team members to create memorable experiences for clients and guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Improved operational efficiency through effective communication with kitchen staff and event coordinators.
- Cleaned and organized kitchen stations to promote team efficiency.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Ensured timely food preparation and delivery for seamless event execution.
- Oversaw catering orders to verify accuracy and completeness.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
- Adjusted food preparation methods in accordance with customer requests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Education
Association In Progress -
Hialeah Miami Lakes Senior High School
Miami, FLSkills
- Table Setting
- Food presentation
- Sanitation Practices
- Order Taking
- Food Preparation
- Allergy awareness
- Menu Planning
- Portion Control
- Food Storage
- Food restocking
- Safe Food Handling
- Food storage protocol
- Kitchen Equipment Operation
- Event Planning
- Dining area maintenance
- Food station setup
- Money Handling
- Payment Processing
- Food Production
- Food inspection
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Time management abilities
- Goal Setting
- Analytical Thinking
- Self Motivation
- Team building
- Relationship Building
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Active Listening
Languages
English-Spanish
Limited Working
Timeline
Catering Staff Member
Mak Food Services
08.2019 - 12.2023
Association In Progress -
Hialeah Miami Lakes Senior High School