Jerry Fisher
Moultrie,GA
Summary
Diligent Store Manager with over 20 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Motivated and practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
24
24
years of professional experience
Work History
Store Manager of Operations
TruckPro
Tifton, GA
03.2021 - 06.2024
- Recruited, trained, coached and mentored staff members in customer service skills.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Maintained records of daily transactions using point-of-sale systems.
- Developed and maintained store policies, procedures and operations manual.
- Implemented effective cost-control measures to maximize profitability.
- Ensured compliance with all safety regulations and company policies.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Assisted customers in finding the products they needed quickly and efficiently.
- Ensured that store was clean and organized at all times.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
AutoZone
Moultrie, GA
02.2004 - 09.2020
- Collaborated with District Manager to recruit and develop personnel and cultivate top performance.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Trained employees on store security, monetary procedures and customer service expectations.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- 2x President Club Winner 2015-2016.
Assistant Manager
Inland Convenience Station
Moultrie, GA
06.2002 - 02.2004
- Completed inventory audits to identify losses and project demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Loss Prevention Specialist
Walmart
Moultrie, GA
03.2000 - 06.2002
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Education
GED -
Waxahachie High School
Skills
- Employee supervision and motivation
- Store opening and closing procedures
- Store operations oversight
- Operational budgeting
- Accurate cash handling
- Project management
- Staff training and development
- Reliable
- Team-oriented
- Sales professional
- Retail inventory management
- Profit and loss accountability
- Recruiting and hiring
- Cross-functional team management
- Performance improvements
- Auditing
- Financial data analysis
- Invoicing and billing
- Accounts payable
Timeline
Store Manager of Operations
TruckPro
03.2021 - 06.2024
Store Manager
AutoZone
02.2004 - 09.2020
Assistant Manager
Inland Convenience Station
06.2002 - 02.2004
Loss Prevention Specialist
Walmart
03.2000 - 06.2002
GED -
Waxahachie High School