Microsoft Office
Jerry Fisher
Reynoldsburg,OH
Summary
Passionate about creating a healthy work environment and establishing personal connections with the team. Experienced in profit and loss management, customer experience tools, and non-profit organizations. Skilled in customer service management, business consulting, and strategic thinking. Published author with strong communication skills. Proficient in negotiation, web design, and policy development. Excited to discuss how my qualifications align with the available position.
Overview
23
23
years of professional experience
Work History
Founder & Executive Director
Success University Inc
01.2019 - Current
- 35% Business Executive P&L Management
- 15% Marketing & Fund Raising
- 15% Strategic goal Setting & Management
- 10% Customer service support
- 15% Operational Management
- 10% Customer Experience Management
Regional Service Manager
Samsung
01.2015 - Current
- 70% Business consultant
- 5% Contract management
- 50% Strategic goal Setting & Management
- 50% Customer service support
- 50% Operational Management
- 75% KPI Management
- 40% P&L Management
- 60% Customer Experience Management
Field Service Manager
AT&T
01.2013 - 01.2015
- 5% Business consultant
- 5% Strategic goal setting
- 20% Customer service support
- 20% Operational Management
- 20% KPI Management
- 10% Negotiation and Operational Influence
- 20% Customer Experience Management
Technical Resolution Process Manager
Broadview/Brinks/ADT
01.2002 - 01.2012
- 100% Service Technician 2002 – 2005
- 100% Operational Manager 2006 – 2008
- 25% Training Manager 2008 – 2013
- 25% Policy and Procedure Development 2008 – 2013
- 25% Technical Writing 2008 – 2013
- 25% Customer Experience Manager Internal/External 2008 – 2013
Education
Master of Arts - Executive Leadership
Liberty University
01.2017
Bachelor of Science - Project Management
ITT Technical Institute
01.2012
Associates of Science - Electronics
Hocking College
01.2001
Skills
- Business Consultant
- Business Executive
- Strategic Planning & Management
- Vendor Management
- Operational Management
- Servant Style Leadership Methodology
- Process & Project Management
- Business Merger Integration
- Technical Writing
- Corporate & Field Office Experience
- Customer Service Excellence Focused
- Personal and People Development
- Warehouse Management
- Retail Management
- Restaurant Management
References
Available on request
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time off401k matchQuote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Software
Project
Visio
Smart Draw
Interests
Reading
Writing
Nonprofit
Natural Sciences
Timeline
Founder & Executive Director
Success University Inc
01.2019 - Current
Regional Service Manager
Samsung
01.2015 - Current
Field Service Manager
AT&T
01.2013 - 01.2015
Technical Resolution Process Manager
Broadview/Brinks/ADT
01.2002 - 01.2012
Master of Arts - Executive Leadership
Liberty University
Bachelor of Science - Project Management
ITT Technical Institute
Associates of Science - Electronics
Hocking College