Jerry Fletcher
Humboldt,Tennessee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Track Hoe Operator
McMillen Demolition
Mail Carrier
USPS
06.2023 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Manager
Zenogy Logistics
03.2021 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Coolsprings
10.2019 - 03.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
Delivery Driver
CHRPD
08.2016 - 10.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Box Truck Driver
Ace Tire
08.2015 - 10.2016
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
Tire and Lube Technician
Walmart Tire and Lube
08.2012 - 10.2016
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Heavy Equipment Operator
McMillen Demolition
09.2009 - 08.2012
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Forklift Operator
Northdown Industries
03.2005 - 09.2009
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Forklift Operator
American Cold Storage
05.2000 - 08.2005
- Maneuvered forklift safely in congested and confined areas
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Streamlined order processing, organizing goods for easy access and quick dispatch.
Education
High School Diploma -
Gibson County High School
Dyer, TN05.1996
Skills
- Team Leadership
- Operations Management
- Schedule Preparation
- Computer Skills
- Positive Attitude
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Professional and Courteous
Timeline
Mail Carrier
USPS
06.2023 - Current
Manager
Zenogy Logistics
03.2021 - 06.2023
Manager
Coolsprings
10.2019 - 03.2021
Delivery Driver
CHRPD
08.2016 - 10.2019
Box Truck Driver
Ace Tire
08.2015 - 10.2016
Tire and Lube Technician
Walmart Tire and Lube
08.2012 - 10.2016
Heavy Equipment Operator
McMillen Demolition
09.2009 - 08.2012
Forklift Operator
Northdown Industries
03.2005 - 09.2009
Forklift Operator
American Cold Storage
05.2000 - 08.2005
Track Hoe Operator
McMillen Demolition
High School Diploma -
Gibson County High School