Jerry Fletcher
Humboldt,Tennessee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Track Hoe Operator
McMillen Demolition
Jacksboro, TN
Mail Carrier
USPS
Humboldt, TN
06.2023 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Manager
Zenogy Logistics
Humboldt, TN
03.2021 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Coolsprings
Humboldt, TN
10.2019 - 03.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
Delivery Driver
CHRPD
Humboldt, TN
08.2016 - 10.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Box Truck Driver
Ace Tire
Jackson, TN
08.2015 - 10.2016
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
Tire and Lube Technician
Walmart Tire and Lube
Humboldt, TN
08.2012 - 10.2016
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Heavy Equipment Operator
McMillen Demolition
Jackson, TN
09.2009 - 08.2012
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Forklift Operator
Northdown Industries
Dyersburg, TN
03.2005 - 09.2009
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Forklift Operator
American Cold Storage
Humboldt, TN
05.2000 - 08.2005
- Maneuvered forklift safely in congested and confined areas
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Streamlined order processing, organizing goods for easy access and quick dispatch.
Education
High School Diploma -
Gibson County High School
Dyer, TN05.1996
Skills
- Team Leadership
- Operations Management
- Schedule Preparation
- Computer Skills
- Positive Attitude
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Professional and Courteous
Timeline
Mail Carrier
USPS
06.2023 - Current
Manager
Zenogy Logistics
03.2021 - 06.2023
Manager
Coolsprings
10.2019 - 03.2021
Delivery Driver
CHRPD
08.2016 - 10.2019
Box Truck Driver
Ace Tire
08.2015 - 10.2016
Tire and Lube Technician
Walmart Tire and Lube
08.2012 - 10.2016
Heavy Equipment Operator
McMillen Demolition
09.2009 - 08.2012
Forklift Operator
Northdown Industries
03.2005 - 09.2009
Forklift Operator
American Cold Storage
05.2000 - 08.2005
Track Hoe Operator
McMillen Demolition
High School Diploma -
Gibson County High School