Jerry Foster
Cape Coral,FL
Summary
Results-driven sales professional with 20+ years of experience and a track record of success. Strong background in relationship-based selling, negotiations, management, and leadership. Skilled in problem solving and creating impactful solutions that drive customer satisfaction and revenue growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Consultant
CarMax Auto Superstore
Fort Myers, FL
04.2024 - Current
- In my role as a sales consultant, I assisted customers from beginning to end of their CarMax experience
- By interacting with prospects, I would establish a rapport, understand their wants and needs, and provide effective solutions to their problems
- Enhance the value of our consumer offer by explaining unique facts and differences
- Facilitated product demonstrations, test drives, and finance applications
- Utilized CRM software to manage administrative tasks and maintain accurate transaction records
- Provided follow-up to clients to ensure satisfaction and schedule service visits as necessary
- From day one, I have maintained a top three ranking in volume and efficiency
- Have a penetration rate of 65% in back-end product offerings and a rating of 90% overall customer satisfaction
Agency Owner
Jerry Foster Insurance Agency LLC
Pauls Valley, OK
12.2019 - 03.2024
- Directed daily business operations, overseeing a team of three to five staff members and managing a portfolio of over 800 client accounts
- Proactively engaged with potential sales prospects daily through various communication channels, including phone, email, and social media platforms
- Conducted comprehensive policy reviews with existing agency clients to optimize retention rates and ensure continued business growth
- Maintained up-to-date knowledge of evolving industry regulations and standards to drive informed decision making and compliance
- Utilized advanced Sales Force and Agency Zoom CRM software to analyze and monitor all relevant data and revenue metrics
- Cultivated strategic local business partnerships and developed a robust referral network that consistently generated high quality leads for the agency
- Significantly expanded the agency’s book of business by 200%, increasing the client base from 300 accounts to over 800
- Achieved exceptional growth in monthly premium sales, elevating revenue from $6000 to over $30,000 per month
- Recognized with multiple annual awards for outstanding performance in life insurance sales within the district
Sales Consultant
Fowler Honda
Norman, OK
03.2015 - 12.2019
- Initiated daily engagements with prospective clients to establish robust relationships and elevate the company's brand value
- Employed a consultative approach to discern individual customer needs and provide tailored recommendations on relevant products and services
- Customized sales presentations to effectively communicate the distinctive features and advantages of the offerings to clients
- Served as a pivotal link between customers and management, skillfully mediating transactions to achieve client satisfaction while optimizing store profitability
- Ensured seamless customer transition by liaising with departments throughout the sales process and proficiently managing all related sales documentation
- Ranked among the top ten in sales volume within a team of 125 consultants
- Recognized with the 'Council of Sales Leadership Award' from the Honda Corporation for three consecutive years, for exceeding annual sales targets
- Demonstrated excellence in maintaining exceptional customer satisfaction scores consistently at or above 97%, reflecting a strong commitment to service excellence
Store Manager
Horse and Rider
Oklahoma City, OK
07.2013 - 03.2015
- Orchestrated comprehensive oversight of all operational facets within the store, ensuring seamless daily functions and delivering exceptional customer experiences
- Provided dedicated coaching and mentorship to the sales team through structured training programs, fostering professional development and performance excellence
- Engaged with customers on the sales floor, adeptly addressing and resolving any concerns to enhance overall satisfaction levels
- Spearheaded the establishment of merchandising standards for store products, overseeing impactful floor and window displays to drive visual appeal and product prominence
- Cultivated and nurtured relationships with vendors, managing inventory procurement and optimizing supply chain operations
- Coordinated all facility maintenance activities and upheld stringent upkeep standards, ensuring a conducive and welcoming environment for customers and staff
- Managed payroll, banking activities, and cash deposit transactions, demonstrating strong financial acumen and accountability
- Developed and maintained employee schedules, effectively balancing operational needs with employee availability and preferences
- Maintained regular communication with the Regional Vice President and home office to align on strategic goals and review performance metrics
- Demonstrated expertise in recruiting, hiring, and onboarding a diverse and skilled workforce, contributing to a high-performing team culture
- Fostered strategic partnerships with local equestrian facilities and event promoters to elevate brand visibility and expand the customer base
- Achieved remarkable growth by increasing monthly store sales by over 40%, surpassing previous records and positioning the store as a top performer within the group
- Transformed the store from a lower-ranking position to a consistent contender for top sales volume, showcasing a strong commitment to driving business success and market competitiveness
Sales Manager
CarMax Auto Superstore
Baltimore, MD
12.2001 - 07.2013
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
- Monitored sales team performance, analyzed sales data, and devised action plans to maintain or increase performance.
- Collaborated with upper management to implement continuous improvements and exceed store goals.
- Planned and directed staff training and performance evaluations.
- Created momentum for reaching goals in sales staff through effective coaching.
- Built, managed, and maintained sales consultant work schedules using Kronos software.
- Organized daily merchandising efforts of vehicles on display area and showroom to ensure ideal product placement.
- Led the highest-performing sales team consistently within the store, showcasing a track record of excellence in team management.
- Retained a significant number of team members hired, trained, and cultivated, contributing to their continued success as prominent consultants at the location.
- Identified and seized an opportunity to enhance the merchandising process by collaborating with the corporate IT department to develop a software solution. This innovation significantly streamlined inventory management practices, yielding measurable efficiency gains. The implemented technology has since become a standard tool utilized across the organization.
- Tasked by the corporate headquarters to spearhead a pivotal project focused on designing and testing a revolutionary sales consultant scheduling system, leveraging Kronos technology. The successful trial runs validated the system's capabilities, resulting in a substantial enhancement of scheduling agility and accuracy. Post-project completion, the new system was rolled out nationwide, elevating scheduling efficacy across all stores.
Education
Associates Degree - Business Management
Community college of Baltimore County
02.2000
High School Diploma -
Overlea High School & Academy of Finance
06.1998
Skills
- Time Management
- Strategic Planning
- Consultative Sales
- Persuasive Communication
- Closing Techniques
- Product and service knowledge
- CRM proficiency
- Customer Relationship Management
- Industry Trends
- Interpersonal Communication
- Analytical Thinking
- Problem-Solving
Certification
- Property & Casualty License – Oklahoma Department of Insurance.
- Life and Health Insurance License - Oklahoma Department of Insurance.
- Motorcycle License/Endorsement – Department of Motor Vehicles (DMV).
Timeline
Sales Consultant
CarMax Auto Superstore
04.2024 - Current
Agency Owner
Jerry Foster Insurance Agency LLC
12.2019 - 03.2024
Sales Consultant
Fowler Honda
03.2015 - 12.2019
Store Manager
Horse and Rider
07.2013 - 03.2015
Sales Manager
CarMax Auto Superstore
12.2001 - 07.2013
- Property & Casualty License – Oklahoma Department of Insurance.
- Life and Health Insurance License - Oklahoma Department of Insurance.
- Motorcycle License/Endorsement – Department of Motor Vehicles (DMV).
Associates Degree - Business Management
Community college of Baltimore County
High School Diploma -
Overlea High School & Academy of Finance
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