Jerry French
Beavercreek
Summary
Results-driven installation manager with expertise in project management and workflow optimization. Proven track record in cost control and enhancing team performance through effective mentorship and communication.
Hardworking individual gifted at performing specific and designed reviews to ensure client expectations will be exceeded . Has a gift for communicating and developing team members to understand the value to succeed .
Overview
23
23
years of professional experience
1
1
Certification
Work History
East Regional Install Manager
Leaf Home Enhanacements
Hudson, Oh
02.2019 - 05.2026
- Oversaw installation processes to ensure compliance with safety and quality standards.
- Coordinated schedules and resources for efficient project execution and timely completion.
- Mentored team members on best practices in installation techniques and customer service.
- Implemented process improvements that enhanced workflow efficiency across multiple projects.
- Conducted regular training sessions to enhance team skills and knowledge of installation systems.
- Analyzed customer feedback to refine installation methods and improve overall satisfaction rates.
- Collaborated with sales teams to align project scopes with customer expectations and requirements.
- Managed inventory levels to ensure availability of materials while minimizing waste and overhead costs.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
- Enhanced communication between departments by implementing standardized reporting procedures for completed installations.
- Implemented systems to improve process efficiency and reduce project duration.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Prepared detailed project estimates and reports for management review.
- Negotiated labor contracts with general contractors and subcontractors.
- Tracked project costs and other financial metrics to maximize profitability.
- Led diverse teams across multiple locations in successful completion of complex installation projects.
- Implemented inventory management system to track materials usage, minimizing waste and cutting project expenses.
- Facilitated collaboration between design, sales, and installation teams to ensure smooth project execution from start to finish.
Sales /install Representative
Leaf Filter
Cincinnati, OH
04.2017 - 02.2019
- Managed customer inquiries, providing timely and accurate information regarding products and services.
- Conducted product demonstrations to educate customers on features and benefits of gutter protection solutions.
- Collaborated with sales team to develop strategies for increasing customer acquisition and retention.
- Trained new representatives on company policies, product knowledge, and best practices for customer engagement.
- Established strong relationships with clients, fostering long-term loyalty and repeat business opportunities.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Operational Manager
United States Post Office
Dayton, OH
05.2003 - 03.2017
- Streamlined daily operations to enhance mail processing efficiency and reduce delays.
- Managed staff scheduling to ensure optimal workforce allocation during peak periods.
- Oversaw compliance with safety protocols, maintaining a secure working environment for all employees.
- Implemented process improvements that reduced operational costs and increased service reliability.
- Trained and mentored new employees on standard operating procedures and best practices.
- Analyzed performance metrics to identify areas for improvement in service delivery and customer satisfaction.
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
Education
No Degree - Mechanical Engineering
Sinclair Community College
Dayton, OHHigh School Diploma -
Northridge High School
Dayton, OH05.1996
No Degree - Mechanical Engineering
Miami Valley Career Tech Center
Clayton, OH03.1998
Skills
- Health and safety
- Site inspections
- Scheduling coordination
- Workflow optimization
- Cost control
- Subcontractor oversight
- Quality control programs
- Status reporting
- Problem-solving aptitude
- Professional demeanor
- Operations oversight
- Risk management
- OSHA regulations
- Production planning
- Performance monitoring
- Subcontractor management
- Project management
- Adaptability
- Time management abilities
- Schedule management
- Project Close-out
- Quality control
- Job planning
- Goal setting
- Recruitment and hiring
- Safety auditing
- Client relations
- Measurements and calculations
- Project scheduling
- Labor management
- Team building
- Decision-making
- Effective communication
- Team leadership
- Multitasking Abilities
Accomplishments
Reduced department operating costs by identifying and adapting to employees and customer needs.
Process improvement-implemented productivity improvement plan which resulted in company savings.
Managed day to day operations/employee schedules and operate training protocols for better quality and less services .
Certification
Top quality Control for 3 years
Timeline
East Regional Install Manager
Leaf Home Enhanacements
02.2019 - 05.2026
Sales /install Representative
Leaf Filter
04.2017 - 02.2019
Operational Manager
United States Post Office
05.2003 - 03.2017
No Degree - Mechanical Engineering
Sinclair Community College
High School Diploma -
Northridge High School
No Degree - Mechanical Engineering
Miami Valley Career Tech Center