Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerry Garcia

Davie,FL

Summary

Accomplished Banking and consumer lending Professional with ability to build client rapport and foster client satisfaction. Knowledgeable of industry with diverse skill set in all aspects of financial business including deposits, loans, investments, trusts, and financial planning. Driven to increase revenue through innovative sales strategy. Recognized for achieving sales targets and cross-selling consumer finance products. Adept in financial advising, relationship management, conflict resolution and leadership. Proficient in English and Spanish.

Overview

9
9
years of professional experience

Work History

Consumer Credit Manager

Renuity LLC
12.2021 - 02.2024
  • Managed a team of credit analysts across 5 divisions to ensure maximum approval levels
  • Organize, record, and service production output of various projects
  • Manage pipeline of loans, ensuring data integrity and process inputs
  • Assess all loan applications and submit them to appropriate lenders for approval
  • Order and review necessary documents
  • Verify all quality control procedures are maintained and monitored
  • Provide outstanding customer service
  • Maintain good working relationships with our lenders and sales consultants.

Financial Relationship Consultant Sr. Team Lead

Regions Bank
09.2020 - 12.2021
  • Assisting in meeting branch targets and goals by proactively identifying customer needs and providing expert level guidance
  • Provide consistent and timely coaching and guidance to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
  • Resolving escalated customer and associate issues, primarily in the Branch Manager's absence
  • Using generated customer and prospect lead lists to stay in touch with clients and prospects and uncover needs
  • Provide superior customer experience, including handling customer's transactional needs
  • Including sharing responsibility for greeting customers and processing basic transactions to ensure customer satisfaction
  • Refer customers to an internal team of experts when additional financial goals and needs are recognized
  • Ensures safe and sound banking practices including adherence to all applicable laws and regulations.

Personal Banker\Operations Specialist

HSBC Bank USA
09.2018 - 09.2020
  • Create innovative financial solutions and utilize sales processes to meet customer needs
  • Produce new business leads by developing and implementing favorable marketing techniques
  • Create networking strategies to meet new clients and establish rapport
  • Encourage existing clients to expand financial portfolios
  • Maintain excellent service and promote financial products resulting in achieving a promotion from Personal Banker to Operations Specialist
  • Manage all branch audits and develop auditing programs to address risks
  • Establish and monitor goals for employees and ensure all operational protocols and compliance are met
  • Improve branch operations by analyzing and solving complex problems.

Member Service Specialist

Space Coast Credit Union
04.2017 - 09.2018
  • Served as first point of contact for branch customers while continuously surpassing customer service standards
  • Achieved 2nd highest producer of car loans and held 95% approval in customer service surveys
  • Assisted members with deposits, withdrawals, auto loans and mortgage applications, and maintained updated knowledge of internal processes
  • Achieved and consistently exceeded goals while delivering improvements.

Customer Care Representative

Seminole Gaming
04.2015 - 04.2017
  • Maintained accurate and current customer account data while completing transactions including reserving casino promotions, complex hotel request, dining, and entertainment for VIP customers
  • Coordinated timely responses to customers and defused concerns with exceptional resolution skills
  • Utilized strategic sales and cross-selling approach to boost sales and customer satisfaction
  • Answered constant flow of customer inbound calls and responded to customer requests and concerns.

Education

High School Diploma -

Capitol High School
08.2014

Skills

    • Marketing
    • Networking
    • Loans
    • Financial Advising
    • Client Relations
    • Portfolio Assessment
    • Auditing
      • Leadership
      • Financial Planning
      • Sales Strategy
      • Banking
      • Revenue Generation
      • Business Prospecting

Timeline

Consumer Credit Manager

Renuity LLC
12.2021 - 02.2024

Financial Relationship Consultant Sr. Team Lead

Regions Bank
09.2020 - 12.2021

Personal Banker\Operations Specialist

HSBC Bank USA
09.2018 - 09.2020

Member Service Specialist

Space Coast Credit Union
04.2017 - 09.2018

Customer Care Representative

Seminole Gaming
04.2015 - 04.2017

High School Diploma -

Capitol High School
Jerry Garcia