Jerry Garcia
Monroe
Summary
Experienced Store Manager District Trainer with a strong track record in driving sales and optimizing operations. Expertise in staff development, inventory management, and financial oversight has led to significant improvements in store performance and customer satisfaction. Proven ability to enhance employee productivity and engagement through effective leadership and training initiatives.
Overview
14
14
years of professional experience
Work History
Store Manager
Burlington
The Bronx
08.2021 - Current
- Direct three managers, four supervisors, and 200 store associates to ensure adherence to company policies and standards that align with the company's core values.
- Oversee daily back-of-house operations, merchandising, and service management tasks in a $30 million high-volume, fast-paced, dynamic environment, while maintaining a neat, clean, organized store.
- Mitigate shrink opportunities by executing the company shortage improvement plan daily, and successfully executing scan inventories to drive profitability.
- Prepare weekly schedules to verify proper coverage efficiencies within budget guidelines.
- Assigned as a training store to train and onboard new store managers on store priorities.
Customer Service Manager
Burlington
The Bronx
09.2016 - 07.2021
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Led team engagement to assist cross-functional departments and achieve goals.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes, leveraging the company scheduling application.
Merchandise Execution Manager
Macys
Yonkers
04.2014 - 09.2016
- Managed a $25 million soft-line beauty business, and led the sales management team to drive sales goals through effective coaching of selling behaviors.
- Supplied support for the e-commerce business by training and developing the selling team on e-commerce initiatives to support e-commerce incremental sales.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Used historical and current business data to determine key buying trends and items.
- Planned special events such as clearance sales or holiday promotions to drive traffic into stores.
- Trained staff on proper stocking techniques and customer service protocols.
Sales Manager
Macy's
Yonkers
02.2012 - 04.2014
- Coached, developed, and motivated the sales team to achieve sales and loyalty goals by coaching on selling behaviors.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Worked with cross-functional teams to achieve goals.
Assistant Manager Merchandising
Old Navy
Yonkers
12.2010 - 02.2012
- Executed the rollout of two brand-new store openings by overseeing the staffing, fixture placement, and merchandise execution.
- Managed inventory levels to ensure product availability and maximize sales potential.
- Provided direction and support to store associates in the areas of customer service, visual presentation, stocking, pricing, POS operations and loss prevention.
- Inspected merchandise displays on a daily basis to ensure compliance with merchandising standards.
Education
A.B - BUSINESS ADMINISTRATION
Adame Seminary
Indio, CA06.2008
Skills
- Leadership
- Data analysis
- Communication
- Customer service
- Conflict resolution
- Staff recruitment
- Employee training
- Performance coaching
- Operational efficiency
- Scheduling optimization
- Inventory management
- Employee engagement
Hobbies and Interests
- Fitness and well-being
- Sports
- Technology
- Inspirational Enthusiast
- Music Production
References
- George Aponte, Store Manager, Burlington, 347.784.8354, George.Aponte@burlington.com
- Anastasia Ekue, 347.249.4996, Store Manager, Michaels
- Tina Bonaparte, 718.734.7038, Store Manager, Burlington, Tina.ArmagonBonaparte@burlington.com
Languages
Spanish
Professional
References
References available upon request.
Timeline
Store Manager
Burlington
08.2021 - Current
Customer Service Manager
Burlington
09.2016 - 07.2021
Merchandise Execution Manager
Macys
04.2014 - 09.2016
Sales Manager
Macy's
02.2012 - 04.2014
Assistant Manager Merchandising
Old Navy
12.2010 - 02.2012
A.B - BUSINESS ADMINISTRATION
Adame Seminary
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