Jerry Garris
Fort Washington
Summary
Dynamic Flooring Sales Specialist with proven success at Lowe's, leveraging design consultation and exceptional customer service to drive sales and enhance client satisfaction. Recognized for boosting revenue through strategic marketing and personalized solutions, while fostering teamwork and collaboration among staff to exceed sales targets.
Overview
43
43
years of professional experience
Work History
Flooring Sales Specialist
Lowe's
06.2021 - 04.2023
- Assisted customers in selecting flooring options based on style preferences and project requirements.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Managed inventory levels, ensuring adequate stock of popular flooring products for customer accessibility.
- Collaborated with installation teams to coordinate scheduling and ensure timely project completion.
- Take payment from customer and ensure installation schedule has been approved by installation company
- Ensure installation has met customer expectations
- Provided expert advice on flooring maintenance to prolong product lifespan and enhance customer value.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences and repeat business.
- Trained new team members on product knowledge, sales techniques, and store procedures for improved performance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Flooring Sales Specialist
Lowe's
02.2020 - 06.2021
- Conducted competitive analysis to inform product recommendations and improve sales strategies.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Assisted customers with selecting appropriate floor types and styles.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Conducted regular competitor analysis to identify gaps in the market that our company could fill with innovative products or services.
Flooring Sales Specialist
Lowe's
02.2015 - 01.2020
- Drove team revenue totals by bringing in top sales numbers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Regularly analyzed sales data to identify patterns and areas for improvement, implementing targeted strategies to address these issues.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers in selecting flooring options based on style preferences and project requirements.
- Trained new team members on product knowledge, sales techniques, and store procedures for improved performance.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
Specialty Supervisor
The Home Depot Inc
02.2007 - 02.2015
- Led cross-functional teams to enhance product offerings and improve customer satisfaction.
- Developed and implemented strategic initiatives that increased operational efficiency across departments.
- Mentored junior staff on best practices, fostering a collaborative team environment focused on results.
- Analyzed market trends to adjust strategies, ensuring alignment with business goals and customer needs.
- Streamlined processes by integrating new technologies, resulting in improved workflow management.
- Established key performance indicators to assess project outcomes and drive continuous improvement efforts.
- Enhanced store aesthetics through creative visual displays showcasing the latest specialty product offerings.
- Drove revenue growth by identifying opportunities for upselling and cross-selling specialty products.
- Maintained a safe working environment by enforcing strict adherence to company policies and industry regulations.
- Developed strong relationships with suppliers, negotiating favorable terms and securing high-quality products.
- Proactively identified potential supply chain disruptions, taking corrective measures to mitigate risks promptly.
- Exceeded sales targets through strategic planning and efficient execution of promotional campaigns.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Supervised Flooring, Kitchen Design, Doors and Windows, Appliance and Decor sales specialist
- Reported weekly to store management the status of sales within each department
- Wrote all sales personnel appraisals and reviewed with employee every six months
Supervisor Policy, Proced and Evaluation
Department of Defense, US Navy, Field Support Acti
07.1980 - 06.2006
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Mentored team members, fostering skill development and improving overall performance.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Coordinated logistics and resource allocation to optimize productivity across departments.
Education
Bachelor of Arts - Accounting
University of The District of Columbia
Washington, DC06-1975
High School Diploma -
Norview High School
Norfolk Va06-1967
Skills
- Design consultation
- Accurate money handling
- Computer literacy
- Mathematical calculations
- Accurate measurements
- Budget planning
- Product demonstration
- In-store sales
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Flooring Sales Specialist
Lowe's
06.2021 - 04.2023
Flooring Sales Specialist
Lowe's
02.2020 - 06.2021
Flooring Sales Specialist
Lowe's
02.2015 - 01.2020
Specialty Supervisor
The Home Depot Inc
02.2007 - 02.2015
Supervisor Policy, Proced and Evaluation
Department of Defense, US Navy, Field Support Acti
07.1980 - 06.2006
Bachelor of Arts - Accounting
University of The District of Columbia
High School Diploma -
Norview High School
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