Jerry Glover
Dover,FL
Summary
Adept Parts Specialist with a proven track record at Oriellys Auto Parts, showcasing exceptional negotiation skills and organizational abilities. Excelled in fostering supplier relationships, enhancing team performance, and delivering top-notch customer service. Achieved significant cost savings and efficiency improvements, demonstrating both technical knowledge and professionalism. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
2
2
years of professional experience
Work History
Parts Specialist
Oriellys Auto Parts
06.2022 - 04.2024
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Served customers in-store and by telephone to answer questions and place orders.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Repossession Specialist
Personal Business- (815) 329-3944
06.2023 - 07.2024
- Maintained comprehensive records of each repossession case, ensuring accurate and timely updates for clients and management.
- Enhanced team performance through continuous training on best practices in the repossession industry.
- Demonstrated strong negotiation skills in obtaining voluntary surrenders from debtors, reducing the need for time-consuming and potentially contentious repossession efforts.
- Reduced outstanding debts by negotiating payment arrangements with debtors as an alternative to repossession.
- Recovered assets by locating and securing collateral, ensuring minimal loss for clients.
- Optimized route planning for field agents, maximizing the number of successful repossessions per day.
Education
High School Diploma -
Simmons Career Acceleration Academy
Plant City, FL05-2022
Skills
- Organizational abilities
- Professionalism and Discretion
- Customer Service
- Problem-solving skills
- Vehicle inspection abilities
- Record keeping proficiency
- Teamwork and Collaboration
- Shipping and receiving
- Technical knowledge
Timeline
Repossession Specialist
Personal Business- (815) 329-3944
06.2023 - 07.2024
Parts Specialist
Oriellys Auto Parts
06.2022 - 04.2024
High School Diploma -
Simmons Career Acceleration Academy