Jerry Gomez
Moreno Valley,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Mobile Expert
T-Mobile
02.2023 - Current
- Increased customer satisfaction by providing personalized mobile solutions and product recommendations.
- Negotiated contracts effectively, securing favorable terms for both the company and customers.
- Conducted thorough needs assessments to match customers with appropriate devices and plans.
- Delivered exceptional customer service for positive client experiences and repeat business.
- Balanced multiple responsibilities simultaneously, including product demonstrations, order processing, and inventory maintenance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Store Manager
Wireless Vision
03.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Providing feedback to underperforming associates
- Associate engagement
- Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
- Establish and implement policies, goals, objectives, and procedures for the department.
- Managed inventory control, cash control, and store opening and closing procedures.
Retail sales associate
Wireless Vision
12.2018 - 02.2021
- Responsible for continuing my knowledge of the company's policies and promotions
- Giving customers the best guest experience while upselling and maintaining a competitive sales margin
- High problem-solving and negotiation skills
- Met personal monthly personal sales goals on a regular basis
- Stayed informed of store policies, procedures, and promotions
- Submitted client orders and provided installation service assistance as needed.
Store Manager
Metro PCS
10.2018 - 12.2018
- Support District Manager by contributing to labor allocation, leading meetings, assigning job duties, and communicating with all retail stores throughout the state of California
- Formulate pricing policies for merchandise, according to profitability requirements
- Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts
- Help Train and develop associates to guarantee buildings success
- Providing feedback to underperforming associates.
Education
High School Diploma -
Miguel Contreras High School
Los Angeles, CASkills
Honest and Dependable
Attention to Detail
Client Relationship Building
Goal-Oriented
Brand Awareness
Strong Communication and Interpersonal Skills
Team Cooperation
Creative Thinking
Positive Customer Engagement
Decision-Making
Cash Handling
Store Organization
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
02.2023 - Current
Store Manager
Wireless Vision
03.2021 - 01.2023
Retail sales associate
Wireless Vision
12.2018 - 02.2021
Store Manager
Metro PCS
10.2018 - 12.2018
High School Diploma -
Miguel Contreras High School