Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Gomez

Temple

Summary

Dynamic and results-driven professional with extensive experience in customer service, excelling in customer service management and team collaboration. Proven track record in enhancing customer satisfaction and improving operational efficiency. Skilled in data entry and adept at problem-solving, fostering a positive work environment while mentoring staff for success.

Experienced with coordinating administrative tasks and supporting executive teams. Utilizes strong organizational and communication skills to ensure seamless office operations. Track record of reliability and adaptability in dynamic work environments.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Payless Shoe Source
01.2013 - 12.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Store Manager

Dollar General
12.2017 - 12.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Customer Service Representative

Concentrix
02.2021 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Secretary Coordinator

Gamez Sanitation Service
08.2024 - Current
  • Served as a liaison between management and clients, fostering positive relationships through professional communication.
  • Contributed to improved workplace culture by initiating team-building activities and morale-boosting events.
  • Provided exceptional customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Facilitated smooth transitions during employee onboarding by preparing necessary paperwork and equipment ahead of time.
  • Maintained accurate client records by updating database information regularly.
  • Handled incoming calls professionally while directing callers to appropriate personnel quickly.
  • Assisted in event planning and execution, resulting in successful company functions.

Education

High School Diploma -

Temple High School
Temple, TX

Skills

  • Data entry proficiency
  • Document management
  • Report preparation
  • Scheduling expertise
  • Budget monitoring
  • Teamwork and collaboration
  • Multitasking and organization
  • Problem-solving abilities
  • Multitasking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Customer service management

Languages

Spanish
Native or Bilingual

Timeline

Secretary Coordinator

Gamez Sanitation Service
08.2024 - Current

Customer Service Representative

Concentrix
02.2021 - 08.2024

Store Manager

Dollar General
12.2017 - 12.2018

Assistant Manager

Payless Shoe Source
01.2013 - 12.2017

High School Diploma -

Temple High School

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Amanda Gomez