Jerry Gonzalez
Las Vegas,NV
Summary
Proven Security Officer with extensive experience and adept in conflict de-escalation. Demonstrated ability to enhance safety through meticulous security camera monitoring and rapid emergency response. Recognized for superior customer service, work ethic, and reliability, contributing to a significant improvement in facility security and team performance.
Overview
8
8
years of professional experience
Work History
Security Officer/Control Room Operator
Fontainebleau
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control
- Reported suspicious activities and persons to the control room operators.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Security Dispatcher
Parkwest Bicycle Casino
11.2017 - 09.2023
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
Unarmed Security Officer
Hawaiian Gardens Casino
06.2016 - 09.2017
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Education
Bachelor Of Science - Criminal Justice
Westwood College - Long Beach
Torrance, CASkills
- Detail Oriented
- Superior customer service
- Conflict de-escalation
- Bilingual English/Spanish
- Dispatch
- Work ethic
- Verbal and written communication
- Punctuality
- Security camera monitoring
- First Aid Certified
- Reliable and Responsible
- Honest and Dependable
- CPR Certified
Timeline
Security Officer/Control Room Operator
Fontainebleau
10.2023 - Current
Security Dispatcher
Parkwest Bicycle Casino
11.2017 - 09.2023
Unarmed Security Officer
Hawaiian Gardens Casino
06.2016 - 09.2017
Bachelor Of Science - Criminal Justice
Westwood College - Long Beach