Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jerry Gross

Clayton

Summary

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Personal Trainer

Blink Fitness, Equinox Holdings
10.2021 - 11.2024
  • Designed personalized fitness programs tailored to individual client needs and goals.
  • Conducted comprehensive fitness assessments to track progress and adjust training plans.
  • Educated clients on nutrition principles to enhance overall wellness and performance outcomes.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Mentored junior trainers, fostering professional development and skill enhancement in team members.
  • Implemented client retention strategies, resulting in improved satisfaction and loyalty rates.

General Manager

Smashburger
08.2017 - 03.2021
  • Led operational strategies to enhance guest satisfaction and improve service efficiency.
  • Developed training programs for staff to ensure high-performance standards and consistent service delivery.
  • Implemented cost-control measures that optimized budget allocation and reduced waste across all locations.
  • Oversaw inventory management systems to ensure product availability while minimizing excess stock levels.
  • Streamlined communication processes between front-of-house and back-of-house teams to boost overall productivity.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Manager

Ruby Tuesday
10.2002 - 06.2011
  • I opened 2 restaurants , Miller Place I opened as the Kitchen manager and that at the time was the highest grossing opening on the Island
  • The second restaurant I opened was in Sayville as a FOH manager. This opening beat the other one as the highest grossing opening.
  • Led team in implementing process improvements, enhancing operational efficiency and productivity..
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Mentored junior managers, providing guidance on leadership skills and operational best practices.

FOOD SERVICE OFFICER

United States Coast Gaurd
03.1992 - 07.2000
  • Coordinated meal preparation and service for personnel, ensuring adherence to dietary guidelines.
  • Managed inventory levels and ordered supplies, optimizing food service operations.
  • Trained and mentored junior staff on food safety protocols and service standards.
  • Implemented process improvements that enhanced efficiency in food preparation workflows.
  • Oversaw kitchen sanitation practices, maintaining compliance with health regulations.

Education

No Degree - How To Cook And Run A Restaurant Efficiently

U.S. Coast Guard A And C School
Petaluma, CA
06-1996

High School Diploma -

Benjamin N. Cardozo
Bayside, NY
06-1983

Skills

  • Supervisory skills
  • Operations management
  • Inventory management
  • Food service background
  • Food preparation
  • Sanitation standards
  • Inventory control and record keeping
  • Customer-oriented
  • Conflict resolution techniques

Certification

  • CPT - Certified Personal Trainer
  • American Red Cross CPR/AED

Timeline

Personal Trainer

Blink Fitness, Equinox Holdings
10.2021 - 11.2024

General Manager

Smashburger
08.2017 - 03.2021

Manager

Ruby Tuesday
10.2002 - 06.2011

FOOD SERVICE OFFICER

United States Coast Gaurd
03.1992 - 07.2000

No Degree - How To Cook And Run A Restaurant Efficiently

U.S. Coast Guard A And C School

High School Diploma -

Benjamin N. Cardozo

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Jerry Gross