Jerry Gutierrez
Fontana,CA
Summary
Dynamic leader with a proven track record at MB Collision, adept in operations management and staff leadership. Excelled in fostering interdepartmental collaboration and driving business development, achieving higher customer retention and revenue growth. Skilled in compliance monitoring and data analysis, I mentored teams towards operational excellence, enhancing overall center performance.
Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Experienced with managing center operations and ensuring efficient workflow. Utilizes strategic planning and team leadership to optimize performance and service quality. Track record of enhancing customer satisfaction and operational efficiency through problem-solving and process improvements.
Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Center Manager
MB Collision
11.2022 - 10.2024
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Processed payroll for over 20 employees as part of sound human resources and financial management strategies.
- Managed work and performance of more than 20 employees.
- Directed daily operations at busy collision.
- Successfully navigated center through challenging period by adapting services to meet changing customer needs.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Estimator
Caliber Collision Center
01.2019 - 09.2022
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
- Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Developed and maintained strong relationships with vendors and subcontractors, ensuring timely delivery of materials and services.
Production Coordinator
Caliber Collision Center
01.2013 - 01.2019
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Created and maintained detailed reports and schedules of all production tasks.
- Reviewed in-house stock to determine materials availability for production jobs.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
- Boosted team productivity, assigning tasks according to individual strengths and capabilities.
Education
High School Diploma -
Azusa High School
San Gabriel, CA06-2004
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Staffing
- Compliance monitoring
- Staff hiring
- Data analysis
- Sales proficiency
- Staff development
- Operations oversight
- Business development
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved workflow which led to sales.
- Collaborated with team of 20 in the development of monthly sales.
- Achieved profit by completing repair methos with accuracy and efficiency.
Certification
- Automotive Service Excellence Certification (ASE)
- Icar platinum Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Center Manager
MB Collision
11.2022 - 10.2024
Estimator
Caliber Collision Center
01.2019 - 09.2022
Production Coordinator
Caliber Collision Center
01.2013 - 01.2019
- Automotive Service Excellence Certification (ASE)
- Icar platinum Certification
High School Diploma -
Azusa High School
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