Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
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Jerry Hatfield

Bonner Springs

Summary

Knowledgeable Pharmacy Technician with solid background in Pharmacy Operations Management. Expertise in streamlining workflows, enhancing patient safety, and optimizing inventory systems. Proven ability to lead teams and foster collaborative environment while maintaining regulatory compliance. Self-motivated professional who possesses a strong ability to multitask, analyze and resolve problems efficiently. Proficient in communication skills both within, as well as outside the company.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreen's Pharmacy
10.2022 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
  • Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
  • Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
  • Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Collaborated with store manager to maintain daily operations.
  • Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.

Crew Member

Dunkin
11.2021 - 05.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Walmart Associate/Stocker

Walmart Supercenter
05.2021 - 09.2021
  • Unloading new product from trucks
  • Organizing merchandise
  • Stocking product in store

Amazon Associate

Amazon sortation facility
11.2018 - 12.2020
  • Train new hires
  • Fill in for assistant managers when absent
  • Unload trucks
  • Label and sort packages
  • Load vans/trucks for delivery
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Partner

Pronto Delivery
04.2017 - 07.2018
  • Co-created idea for company
  • Co-Lead marketing/advertising campaigns
  • Facilitated customer service relations
  • Made deliveries and completed any task for the company

Courier

Lively
09.2016 - 04.2017
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.

Cutco sales rep/Assistant Manager

Vector marketing/Cutco
01.2016 - 09.2016
  • Started as sales rep and was quickly promoted to assistant manager
  • Arranged interviews with new sales rep applicants
  • Co-Lead team meetings and training sessions

Education

High school diploma -

Lago Vista high school
Lago Vista, TX
01.2015

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Emporia State University

Skills

  • Inventory control
  • Performance metrics
  • Attention to detail
  • Problem-solving abilities
  • Time management
  • Quality assurance
  • Workflow optimization
  • Training and mentoring
  • Patient safety
  • Multitasking Abilities
  • Excellent communication
  • Staff management

Certification

PTCB - Certified Technician

Immunization Certified

Timeline

Pharmacy Operations Manager

Walgreen's Pharmacy
10.2022 - Current

Crew Member

Dunkin
11.2021 - 05.2022

Walmart Associate/Stocker

Walmart Supercenter
05.2021 - 09.2021

Amazon Associate

Amazon sortation facility
11.2018 - 12.2020

Partner

Pronto Delivery
04.2017 - 07.2018

Courier

Lively
09.2016 - 04.2017

Cutco sales rep/Assistant Manager

Vector marketing/Cutco
01.2016 - 09.2016

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Emporia State University

High school diploma -

Lago Vista high school

Hobbies and Interests

Soccer coach, camp counselor, league bowler, and ultimate Frisbee player

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