Jerry Hearn
Loveland,CO
Summary
I’ve done many things in my lifetime so far but I’ve never wanted to bust into an industry like Canabis . I’ve put forth the effort got my MED badge and I’m applying daily . I’m reliable , self sufficient , aware of my surroundings and coworkers . There’s nothing I can’t learn , if given a chance I guarantee you won’t regret . I’m consistently early and like a neat ,clean ,well stocked working environment . Take a shot on me, you know you want to .
Overview
36
36
years of professional experience
1
1
Certification
Work History
Master Plumber
Cherub Plumbing
05.2024 - Current
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
- Streamlined project completion by effectively coordinating with contractors and other trades on job sites.
- Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
Manager
Jack In The Box
06.1994 - 07.1996
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Waiter / Busser
Backstreet Restaurant
06.1992 - 06.1994
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
Cashier
HEB Grocery Store
06.1988 - 07.1990
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
GED - Required
Judson High School
Converse, TXNa - Business Management
Bee County College
Beeville, TXSkills
- Pump Installation
- Water heater repair
- Expert Troubleshooting
- Sewer Line Maintenance
- Gas Line Installation
- Residential Plumbing
- Pipe welding
- Commercial Plumbing
- Pipe Insulation
- Plumbing Code Compliance
- Fixture Installation
- Ventilation Systems
- Pressure Regulation
- Skilled with both hand and power tools
- Hand and power tools
- Piping installation
- Cooperative team member
- Drainage Systems Repair
- Equipment Operation
- Pipe installation expertise
- Staff Management
- Plumbing
Accomplishments
I’ve managed to own not one but two plumbing companies . I’m a licensed master plumber in Texas and Colorado
Certification
Rmp# 38318 master plumber Tx.
MED LIC. m163416
M00600416
Timeline
Master Plumber
Cherub Plumbing
05.2024 - Current
Manager
Jack In The Box
06.1994 - 07.1996
Waiter / Busser
Backstreet Restaurant
06.1992 - 06.1994
Cashier
HEB Grocery Store
06.1988 - 07.1990
GED - Required
Judson High School
Na - Business Management
Bee County College
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