Jerry Henderson
Chicago,IL
Summary
Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.
Overview
24
24
years of professional experience
Work History
Manager
Old Crow Smoke House
Chicago, IL
05.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Evaluated employees’ strengths and assigned tasks based upon experience and training.
General Manager
Viper Room
Chicago, United States
02.2018 - 05.2019
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enhanced operational efficiency and productivity by managing budgets, accounts and client experiences.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Assistant General Manager
Headquarters Beercade
Chicago, United States
09.2013 - 08.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Engaged team members and improved performance by delivering daily updates and conducting timely meetings to obtain feedback and convey new policies.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Assistant Manager
John Barleycorn
Chicago, United States
04.2001 - 10.2013
- Provided management with feedback regarding employee performance and training needs.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Hired, trained and mentored staff to maximize effectiveness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Associate of Science - HVAC Installation And Repair
Coyne College
Chicago, IL02.2011
Skills
- Data collection and analysis
- Business analysis
- Operations management
- Staff management
- Skilled problem solver
- Personable
- Upselling techniques
- Key holder experience
- Money handling abilities
Timeline
Manager
Old Crow Smoke House
05.2019 - Current
General Manager
Viper Room
02.2018 - 05.2019
Assistant General Manager
Headquarters Beercade
09.2013 - 08.2018
Assistant Manager
John Barleycorn
04.2001 - 10.2013
Associate of Science - HVAC Installation And Repair
Coyne College
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