Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Jerry Hernandez

Watsonville,CA

Summary

Results-driven professional with extensive experience in team leadership and customer service. Demonstrated success in conflict resolution and enhancing customer satisfaction through effective communication. Proficient in project management and data analysis, leading to improved operational efficiency and successful mentoring of team members. Strong work ethic and adaptability, with a proven ability to independently master new skills.

Overview

4
4
years of professional experience

Work History

Crew Leader

McDonald's
Watsonville, CA
08.2021 - Current
  • Trained new hires on job duties, safety protocols, and company policies.
  • Mentored crew members to ensure readiness for assigned roles.
  • Resolved disputes among crew members while enforcing company policy.
  • Performed maintenance on tools and equipment to ensure operational efficiency.
  • Responded promptly to customer inquiries regarding services offered by the crew.
  • Monitored crew performance, providing necessary feedback and coaching.
  • Assisted in swiftly resolving customer complaints to enhance satisfaction.
  • Managed multiple employees across various tasks during project phases.

Crew Member

McDonald's
Santa Cruz, CA
04.2023 - 01.2024
  • Maintained up-to-date knowledge of store policies on payments, returns, and exchanges.
  • Resolved customer complaints professionally to enhance customer satisfaction.
  • Restocked kitchen supplies, including food products and utensils, to ensure availability.
  • Performed cashier duties such as taking orders, collecting payments, and providing change.
  • Answered phone calls promptly to deliver accurate information about menu items and prices.
  • Assisted the management team with inventory counts of food products and beverage supplies.
  • Adhered to health department regulations for food handling procedures to ensure compliance.
  • Completed opening and closing tasks, including setting up workstations and cleaning surfaces.

Education

Associate of Arts - Business Administration

Cabrillo College
Aptos, CA
05-2025

Associate of Arts - Business Administration(Concentration: Marketing)

San Jose State University
San Jose, CA

Skills

  • Critical thinking
  • Problem solver
  • Oral and written communication
  • Computer Literate
  • Bilingual
  • Customer service
  • Project management
  • Market research
  • Sales strategies
  • Data analysis
  • Team leadership
  • Project planning
  • Professional appearance
  • Work Planning and Prioritization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • 4.0 GPA
  • Honor Roll
  • Cum Laude
  • Perfect Attendance
  • Honor Society Scholarship

References

References available upon request.

Timeline

Crew Member

McDonald's
04.2023 - 01.2024

Crew Leader

McDonald's
08.2021 - Current

Associate of Arts - Business Administration

Cabrillo College

Associate of Arts - Business Administration(Concentration: Marketing)

San Jose State University

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