Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JERRY HICKS

Washington

Summary

Highly motivated and goal-oriented professional with extensive experience in customer service and operations. Proven ability to work effectively in team environments, with strong skills in machinery operation, safety compliance, and maintaining high product quality standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service

Rita’s Italian Ice
06.2024 - Current
  • Provided excellent customer service, processed transactions, and maintained a clean and safe work environment
  • Prepared frozen treats, including ensuring ice was properly shaved to maintain freshness and prevent freezer burn
  • Assisted with inventory management and resolved customer issues promptly and professionally

Sanitation Worker

Department Of Public Works
10.2010 - 03.2024
  • Cleaned streets and alleys; raked leaves during leaf season
  • Used hose and leaf vac for seasonal tasks; operated TYMPCP sweepers
  • Drove small packers and crew cabs for waste removal
  • Treated city streets for snow; read maps for designated areas
  • Assisted with the collection and disposal of garbage, refuse, and solid waste materials
  • Installed, repaired, and replaced street signs as needed
  • Cleared storm drains and right-of-ways by sweeping and raking leaves
  • Operated equipment like plows, salt spreaders, and heavy machinery for snow removal
  • Shoveled debris into carts and assisted with trash loading on trucks
  • Reported equipment malfunctions and participated in emergency weather operations
  • Resolved complaints from citizens regarding trash and recycling services

Education

Diploma -

Dunbar SHS
Dayton, OH
01.1989

Skills

  • Excellent customer service and communication skills
  • Ability to operate heavy machinery including sweepers, plows, and leaf vacs
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Strong attention to detail in cleanliness and safety compliance

Certification

HVAC/MVAC

  • EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
  • HVAC Quality Installation Standard Auditor (QI Standard Auditor) – Air Conditioning Contractors of America.

DEPARTMENT OF PUBLIC WORKS

  • Water Damage Restoration Technician (WRT) - Institute of Inspection, Cleaning, and Restoration Certification (IICRC).
  • Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) Certification - OSHA.

Timeline

Customer Service

Rita’s Italian Ice
06.2024 - Current

Sanitation Worker

Department Of Public Works
10.2010 - 03.2024

Diploma -

Dunbar SHS

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