Jerry Hlavaty

Collaborated with multiple departments to maintain nationwide copper and fiber facility records.

• Assisted field technicians in updating records and identifying usable facilities for customer service continuity.
• Supported installation of new services to enhance client satisfaction.
• Provided assistance in support room to resolve complex issues for agents.
• Facilitated effective communication to address facility-related challenges.
• Coordinated with teams to ensure accurate and up-to-date facility documentation.

Installed and repaired U-verse services encompassing TV, internet, VoIP, and POTS.
Tested and updated inside wiring to enhance service functionality.
Verified capability of outside plant infrastructure for supported services.
Provided customer education on services at installation and offered post-installation assistance through phone or text.
Appointed garage safety technician, addressing safety issues among technicians and ensuring adherence to company protocols.
Led training initiatives for new technicians after initial classroom and practical sessions.

Executed installation of 12V automotive audio systems, including basic and custom setups.
Installed remote starters, power windows, and locks in various vehicle models.
Assisted with home audio-video installations to enhance customer experiences.
Constructed new in-store displays for automotive and home audio products, along with PC and gaming systems.