Jerry Hogue
Tampa
Summary
Regional Manager with over 25 years of airframe structural repairs, fuel system repairs, team management and customer relationship. Proven ability to enhance operational efficiency and drive for customer satisfaction.
Overview
26
26
years of professional experience
Work History
Regional MX Manager
AFT Group Inc
Carrollton
01.2000 - Current
- Airframe structural repair
- Corrosion inspection and removal
- Fuel system troubleshooting and repairs.
- Inspection of repaired areas.
- Job estimates and customer relations.
- Oversaw daily operations and managed team performance to ensure efficiency.
- Coordinated cross-departmental communication to enhance collaboration and workflow.
- Trained staff on safety protocols and operational procedures to ensure compliance.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
Education
Lincoln Technical Institute
Grand Prairie, TXDiploma -
West Mesquite Hight
Mesquite, TXSkills
- Team management
- Scheduling maintenance down time
- Airframe structure troubleshooting and repairs
- Fuel system troubleshooting and repairs
- Corrosion inspection and removal
- Job estimating
- Customer relationship
- Staff training
- Effective communication
- Problem solving
- Quality assurance
Timeline
Regional MX Manager
AFT Group Inc
01.2000 - Current
Lincoln Technical Institute
Diploma -
West Mesquite Hight