Jerry Irschitz
Miami,FL
Summary
Dynamic leader, adept in strategic planning and staff management. Elevated team performance and customer satisfaction through innovative strategies, boosting sales and operational efficiency. Excels in project management and effective communication, fostering teamwork and adaptability. Achieved significant market share expansion and revenue growth, demonstrating a commitment to excellence and continuous improvement.
Overview
11
11
years of professional experience
Work History
Supervisor
Bath & Body Works
2024.01 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Assistant Manager
Decorini Cabinetry
2023.01 - 2023.12
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
District Sales Manager
Sinsa
2020.06 - 2022.11
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Expanded market share with targeted account management and new business development initiatives.
- Implemented innovative marketing campaigns, resulting in increased brand visibility and customer engagement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Sales Manager
Sinsa
2017.10 - 2020.06
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Trade Marketing Specialist
PepsiCo
2015.06 - 2017.09
- Streamlined inventory management, implementing efficient ordering processes to minimize stockouts and overstock situations.
- Developed engaging sales tools and collateral materials to support retailer efforts in promoting the brand and driving consumer interest.
- Raised brand awareness by organizing impactful trade shows, exhibitions, and consumer events.
- Fostered collaborative relationships between sales team members and key account managers to align efforts toward shared objectives in driving business growth.
- Gathered valuable market insights through regular retail audits, enabling informed decision-making on promotional strategies.
- Improved customer satisfaction with targeted training programs for retail staff on product features and benefits.
- Managed campaigns for various clients that consistently exceeded sales goals.
Sales Associate
Comercial Visión
2013.05 - 2015.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Marketing And Publicity
Universidad Centroamericana
Nicaragua11.2016
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Inventory Control
- Operations Management
- Project Management
- Negotiation
- Business Administration
- Teamwork and Collaboration
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Supervisor
Bath & Body Works
2024.01 - Current
Assistant Manager
Decorini Cabinetry
2023.01 - 2023.12
District Sales Manager
Sinsa
2020.06 - 2022.11
Sales Manager
Sinsa
2017.10 - 2020.06
Trade Marketing Specialist
PepsiCo
2015.06 - 2017.09
Sales Associate
Comercial Visión
2013.05 - 2015.05
Bachelor of Science - Marketing And Publicity
Universidad Centroamericana
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