Jerry Johnson
Itasca
Summary
Accomplished Branch Manager with a proven track record at DFW Waste Oil Services, excelling in customer relationships and branch operations management. Demonstrated ability to enhance service quality, achieving significant customer satisfaction improvements. Skilled in team supervision and employee development, fostering strong team dynamics and driving revenue growth through strategic client partnerships.
Overview
15
15
years of professional experience
Work History
Branch Manager
Dfw Waste Oil Services
02.2015 - 07.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Driver
Dfw Waste Oil Services
02.2013 - 02.2015
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Driver
Alen Ritchie
04.2009 - 01.2013
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
GED -
GED
03-2010
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Coaching and Mentoring
- Excellent work ethic
- Team Supervision
- Relationship building and management
- Strong team-builder
- Client Relationship Management
- Employee Development
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Grew new account by 30% in 5 years..
- Grew staffing by almost 400% in 5 years.
Timeline
Branch Manager
Dfw Waste Oil Services
02.2015 - 07.2024
Driver
Dfw Waste Oil Services
02.2013 - 02.2015
Driver
Alen Ritchie
04.2009 - 01.2013
GED -
GED
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