Jerry Johnson

The was a larger branch promotion move. Same as Raleigh store but with over 25 people and over 34 Million in Equipment Fleet.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Managed a team of over 20 people including sales, mechanics, drivers and inside sales employees.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of 10 technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Monitored service staff performance and provided feedback for improvement.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.

• Contributed to team success with strong problem-solving skills in diagnosing mechanical malfunctions.
• Improved equipment efficiency by conducting regular preventive maintenance and repairs.
• Performed weekly inspections of [Type] equipment.
• Maintained accurate records of equipment maintenance, ensuring proper documentation for compliance purposes.
• Estimated repair time and costs and recommended outside contractors for certain work.
• Delivered comprehensive training to new hires on company procedures, safety protocols, and equipment repair techniques.
• Increased productivity through expert diagnosis and repair of faulty machinery components.
• Reduced machinery downtime by promptly troubleshooting and resolving mechanical issues.
• Conducted general maintenance procedures on schedule.
• Safeguarded against potential hazards, implementing robust safety measures when working on heavy machinery.
• Enhanced workplace safety with thorough inspections and adherence to regulations.
• Inspected and tested heavy equipment components to certify proper operation and safety.

• Operated with safety and skill to avoid accidents and delays.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
• Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
• Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
• Delivery and Pick-up various types of rental heavy machinery.
• Inspected load security and checked for damages.
• Fastened chains, straps, covers, and binders to secure load during transit.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Provided support to all branches of the U.S. Military
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Followed Military convoys outside the the wire to transport day to day goods to outlaying bases and Fobs.
• In case of an emergency or breakdown I would either fix the truck(s) or tow back to base safely.
• Performed daily safety checks on equipment and PPE