Jerry Katamba
477 Northboro Rd W Marlborough,MA
Summary
Dynamic Operations Manager with a proven track record at Pick Studios Kampala, enhancing employee performance and customer satisfaction. Excelled in managing inventory, supply chain operations, and fostering positive relationships with vendors. Skilled in employee relations and performance monitoring, achieving higher retention rates and upskilling teams for industry demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Pick Studios Kampala
09.2018 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
High School Diploma -
Old Kampala Senior Secondary School
Uganda12-2014
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Work flow planning
- Incidents management
- Customer relations specialist
- Performance reporting
- Process flows
Certification
- Certified Nursing Assistant (CNA)
Timeline
Operations Manager
Pick Studios Kampala
09.2018 - 10.2024
High School Diploma -
Old Kampala Senior Secondary School
Similar Profiles
MARGARET KALUMBAMARGARET KALUMBA
Teacher at Kampala parents schoolTeacher at Kampala parents school
Apophia Peace AsselstineApophia Peace Asselstine
Cleaner Helper at Las Vegas Hotel KampalaCleaner Helper at Las Vegas Hotel Kampala
KEREN NANTONGOKEREN NANTONGO
Housekeeping Room Attendant at KAMPALA SERENA HOTELHousekeeping Room Attendant at KAMPALA SERENA HOTEL
Anna Horgan ServideoAnna Horgan Servideo
Counseling Associate at KGA AssociatesCounseling Associate at KGA Associates
Noel RodriguezNoel Rodriguez
Manufacturing Trainer at CytivaManufacturing Trainer at Cytiva