Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerry Kolokotsas

Long Island,NY

Summary

Driven professional with a diverse background, showcasing exceptional customer service and maintenance knowledge. Excelled in enhancing tenant satisfaction, improving service quality across various roles from building porter to restaurant owner. Skilled in staff supervision and business planning, achieving significant operational efficiencies. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Building Porter

Rudin Management Company
09.2019 - Current
  • Cleaned and organized building areas as required.
  • Completed sweeping, mopping, and window-cleaning.
  • Maintained building exteriors for professional, clean presentation standards.
  • Contributed positively towards tenant retention rates by consistently delivering exceptional customer service.
  • Worked closely with fellow porters to prioritize tasks effectively so as not to disrupt daily operations.
  • Performed cleaning and maintenance duties as directed.
  • Communicated with coworkers and managers about completed duties.

Cab Driver

NYC Taxi & Limousine Commission
08.2015 - 09.2019
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Assisted passengers with luggage and other personal items, demonstrating exceptional customer service skills.
  • Boosted customer convenience by offering multiple payment options including cashless transactions via mobile apps or credit cards.
  • Developed strong relationships with clients through consistent punctuality and professional demeanor.
  • Adhered to all traffic laws and regulations while operating the taxi cab, ensuring passenger safety at all times.
  • Safely transported customers with special needs, utilizing adaptive equipment when necessary to accommodate their requirements.
  • Informed passengers of estimated arrival times, remaining in constant communication during transit delays or detours.
  • Reduced vehicle downtime by performing regular maintenance checks and addressing potential issues promptly.

Waiter

Soup and Burger
10.2014 - 04.2015
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.

Restaurant Owner

Zante
09.2002 - 10.2014
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Optimized menu offerings based on customer feedback, leading to better sales performance.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Motivated staff to perform at peak efficiency and quality.

Education

No Degree -

Long Island City High School
Long Island City, NY

Skills

  • Cleaning Expertise
  • Customer service focus
  • Painting and patching
  • Maintenance knowledge
  • Safe Driving Practices
  • Punctuality
  • Excellent navigation
  • Food safety awareness
  • Memory retention
  • Cash Handling
  • Service Quality
  • Business Planning
  • Staff Supervision
  • Customer Engagement
  • Menu development

Certification

  • Food Handling Certificate
  • Professionalism in Work Place Certificate
  • Bystander Response Certificate
  • Workplace Harassment Training

Timeline

Building Porter

Rudin Management Company
09.2019 - Current

Cab Driver

NYC Taxi & Limousine Commission
08.2015 - 09.2019

Waiter

Soup and Burger
10.2014 - 04.2015

Restaurant Owner

Zante
09.2002 - 10.2014

No Degree -

Long Island City High School

Similar Profiles

CREATE PROFILE
Jerry Kolokotsas