Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jerry Landaverde

Canyon Country,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Back End Support Manager

Lowes Home Improvment
Northridge, CA
07.2014 - 06.2023
  • Ensured that all items received were accurately counted, weighed and inspected for quality.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Performed regular maintenance checks on facility equipment such as forklifts, pallet jacks.
  • Collaborated with other teams on special projects involving product delivery or storage arrangements.
  • Maintained communication with other departments regarding status of incoming shipments.
  • Collaborated with technical staff from other departments in order resolve complex problems quickly.
  • Delivered valued outcomes from partnered resources.

Freight Manager Night Operations

Lowes Home Improvment
Northridge, CA
06.2010 - 06.2014
  • Operated pallet jacks and forklifts to move products throughout warehouse.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided training for new night shift personnel on proper use of equipment and safety protocols.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Investigated inventory discrepancies and took appropriate action when necessary.
  • Monitored security cameras to ensure the safety of customers and employees.

Customer Service Manager

Lowes Home Improvment
Northridge, CA
03.2007 - 06.2010
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Ensured compliance with all company policies, procedures and regulations regarding cash management.

Sales Floor Manager

Lowes Home Improvment
Burbank, CA
03.2003 - 05.2007
  • Delegated work to staff, setting priorities and goals.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Led and enabled team of 10 representatives in driving sales and revenue opportunities during lean spending periods.
  • Assigned work and monitored performance of project personnel.
  • Interfaced with suppliers regarding purchase orders placed for merchandise needed for upcoming promotions or events.

Driver

Hamer Toyota
Mission Hills, CA
09.2002 - 03.2003
  • Followed regular schedule of pickups for individual customers and groups.
  • Stayed informed about current traffic conditions along assigned route.
  • Obtained signatures needed to complete and process paperwork.

Sales Floor Manager

Home Base
North Hollywood, CA
09.1999 - 08.2002
  • Created weekly schedules for team members and enforced timely shift start and end times.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Monitored staff interactions with customers to provide real-time coaching.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Warehouse Worker

Extron Electronics
Anaheim, CA
06.1996 - 05.1999
  • Provided assistance in loading customer orders onto delivery trucks for shipment.
  • Organized backroom storage areas by item type in order to maximize space utilization.
  • Ensured compliance with safety regulations while working in the receiving area.
  • Sorted and labeled items according to size, type, style, color or product code.

Education

High School Diploma -

Ulysses S. Grant Senior High School
Van Nuys, CA
06-1995

Skills

  • Performance Management
  • Customer Service
  • Records Management
  • Continuous Improvement
  • Performance Evaluations
  • Problem-Solving
  • Teamwork and Collaboration

Certification

  • License Power Equipment for over 20 years
  • Hazmat Certified
  • Trainer Certified

Languages

Spanish
Native/ Bilingual

Timeline

Back End Support Manager

Lowes Home Improvment
07.2014 - 06.2023

Freight Manager Night Operations

Lowes Home Improvment
06.2010 - 06.2014

Customer Service Manager

Lowes Home Improvment
03.2007 - 06.2010

Sales Floor Manager

Lowes Home Improvment
03.2003 - 05.2007

Driver

Hamer Toyota
09.2002 - 03.2003

Sales Floor Manager

Home Base
09.1999 - 08.2002

Warehouse Worker

Extron Electronics
06.1996 - 05.1999

High School Diploma -

Ulysses S. Grant Senior High School

Similar Profiles

CREATE PROFILE
Jerry Landaverde