Jerry Le
Product Analyst
San Diego,CA
Summary
Team member with combined experience in product management, account management, and sales. Demonstrating the ability to look at the big picture as well as diving into the details. Excels with cross functional team management and focused on asking the right questions and iterating on the best ideas to deliver a great product.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Product Analyst
Visiontree Software
San Diego, CA
11.2019 - Current
- Worked with development and account management team to define and implement customer change requests to enhance product functionality
- Assist in the development of customer facing and internal documentation (How To’s, FAQ, and implementation guides) as well as internal and external product releases
- Own responsibility for product health and monitoring, working closely with client-facing and technical teams to triage, troubleshoot and resolve issues
- Support in QA testing and product rollout tasks for major and minor deployments
- Researched and built user stores with acceptance criteria to help determine product roadmap
Customer Engagement Coordinator
Blue Lightning Logistics
San Diego, CA
09.2018 - 10.2019
- Developed long-term partnerships to support strategic customers in key market segments
- Work closely and cross train with account managers and sales team to assist with new and existing clients
- Capture customer feedback and deliver to internal teams such as Product Management, Sales, and Marketing
- Source new carriers and competitive quotes for freight loads
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
IT Administrator Intern
Delaware North
San Diego, CA
04.2018 - 08.2018
- Supervised site investigations, reported issues and escalated those that required further assistance
- Respond to technical support related emails and phone calls
- Troubleshoot errors on location quickly and independently
- Maintain an understanding of POS systems and how to resolve technical and mechanical issues
- Assist in the management of asset inventory
Education
Bachelor of Science - Management Information Systems
San Diego State University
San Diego, CA 08.2016 - 12.2018
Skills
SQL
HTML
CSS
Javascript
Wordpress
Jira
Adobe InDesign
Figma
Timeline
Product Analyst
Visiontree Software
11.2019 - Current
Customer Engagement Coordinator
Blue Lightning Logistics
09.2018 - 10.2019
IT Administrator Intern
Delaware North
04.2018 - 08.2018
Bachelor of Science - Management Information Systems
San Diego State University
08.2016 - 12.2018