Jerry Lomas
San Jose
Summary
Accomplished Branch Manager with a proven track record at R.E. Michel Company, enhancing customer satisfaction and strengthening key client relationships. Expert in branch operations management and a champion in employee development, I've driven significant revenue growth through strategic leadership and a resourceful approach. Skilled in both decision-making and fostering a team-oriented environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Branch Manager
R.E. Michel Company
01.2017 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Branch Manager
Baker Distributing Co
11.2015 - 11.2016
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Counter Salesperson
Refrigeration Supplies Distributor
02.2000 - 09.2015
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Enhanced team productivity by sharing product knowledge and expertise with colleagues.
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Answered telephone calls to offer information and promote business products.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
Associate of Science - Hvac Program
San Jose City College
San Jose, CA05-2026
High School Diploma -
San Jose Community
San Jose, CA10-2018
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Relationship management
- Strong team-builder
- Verbal/written communication
- Employee development
- Decision-making
- Cash handling
- Relationship building
- Team player
- Process improvement
- Interviewing and hiring
- Product training
- Work prioritization
- Goals and performance
- Conflict resolution
- Friendly
- Approachable
- Resourceful nature
- People-oriented
- Safety protocol
- Strong interpersonal skills
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Air conditioning Principles
- Refrigeration Principles
- Intro Facilities Maintenace
- Intermediate Air Conditioning
- Refrigeration Services
- Air Conditioning Control System
- Sheet Metal
- Intro to PLC
- Hydronics and Air Ditribution
Certification
- Forklift Certification
- EPA Certified
- Level II HVAC/R Certified
- Level III HVAC/R Certified
- Copeland Technical Specialist
Timeline
Branch Manager
R.E. Michel Company
01.2017 - Current
Branch Manager
Baker Distributing Co
11.2015 - 11.2016
Counter Salesperson
Refrigeration Supplies Distributor
02.2000 - 09.2015
- Forklift Certification
- EPA Certified
- Level II HVAC/R Certified
- Level III HVAC/R Certified
- Copeland Technical Specialist
Associate of Science - Hvac Program
San Jose City College
High School Diploma -
San Jose Community
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