JERRY LONG
Indianapolis,IN
Summary
Dedicated and results-driven ARDT SME with two years of experience at Ryder. Proven track record of success in overseeing the erasure process, managing production room inventory, and handling disposal orders. Instrumental in achieving a remarkable +97% SLA, significantly reducing lost inventory, and enhancing the efficiency and accuracy of disposal orders. Adept at implementing strategic solutions to drive operational excellence. Eager to leverage expertise in optimizing processes and contributing to the continued success of Ryder.
Overview
11
11
years of professional experience
Work History
ARDT SME
Ryder
05.2022 - Current
- Orchestrated the comprehensive management of Asset Retrieval, Distribution, and Transportation (ARDT) inventory, overseeing Service Level Agreements (SLA), Disposal Orders, and Shipments
- Collaborated seamlessly with the receiving team to accurately identify diverse products and their associated serial numbers, further enhancing overall inventory accuracy
- Headed a proficient team ensuring compliance with SLA timelines, meticulous management of inventory, and efficient processing of pick kit requests and disposal orders
- Implemented streamlined processes contributing to the significant improvement in SLA performance, showcasing dedication to operational excellence
- Successfully increased SLA performance, maintaining a monthly average exceeding +97% since assuming leadership
- Collaborate with cross-functional teams to identify opportunities for process improvement and implement innovative solutions to enhance overall efficiency and productivity in ARDT operations.
Repair and Configuration Technician
Ryder Logistics
05.2022 - Current
- Provided system solutions to meet operational requirements, enhancing productivity.
- Diagnosed and repaired PC-related systems to maintain high performance levels.
- Trained lower-tier technicians on system applications and procedures.
- Configured computer systems (hardware and software) for external customers.
- Assessed and repaired PCs and peripherals to restore full functionality.
- Configured PCs and established network connections, troubleshooting issues.
- Managed the setup and configuration of laptops for new hires.
- Installed hardware components such as servers, workstations, and storage devices.
- Maintained documentation of all configuration changes made on the network infrastructure.
PC Repair Technician
self-employed
Indianapolis, IN
05.2013 - Current
- Meet with clients to discuss the issues they are having with their device or what their budget is for custom-built PC
- Work through various troubleshooting steps to fix the client's PC
- Document the steps I took to fix the PC including what worked and what didn't work
- Meet with the client to determine that their issue has been resolved
- With the custom builds, I would determine their budget and what they want to use it for
- Build PC on or under the client's budget.
Computer Repair Technician
Ingram Micro
Plainfield, IN
08.2021 - 05.2022
- Documented all repairs and filed paperwork
- Harvested parts from scrapped machines
- Performing hardware diagnostics and troubleshooting on laptops and desktops
- Maintain an inventory of computer parts and accessories to ensure availability for repairs and replacements
- Collaborate with other technicians to develop efficient repair processes and share knowledge and experience
- Collaborate with the procurement team to identify and source cost-effective computer parts and accessories for repairs and replacements, ensuring timely delivery and reducing expenses for the company.
Rideshare Driver
Uber
Indianapolis, IN
11.2017 - 08.2021
- Picked up passengers from their current location and took them to their desired destination
- Efficiently transported passengers by planning ahead to avoid traffic jams
- Provided excellent customer service to suit the passenger's needs
- Maintained and kept the vehicle as clean as possible
- Kept detailed documents of how many miles and hours I drove, any expenses that may have occurred, and income for filing taxes
- Multitasking between navigating busy streets, maintaining conversations, and keeping an eye on upcoming fares.
Rideshare Driver
Lyft
Indianapolis, IN
11.2017 - 08.2021
- Picked up passengers from their current location and took them to their desired destination
- Efficiently transported passengers by planning ahead to avoid traffic jams
- Provided excellent customer service to suit the passenger's needs
- Maintained and kept the vehicle as clean as possible
- Kept detailed documents of how many miles and hours I drove, any expenses that may have occurred, and income for filing taxes
- Multitasking between navigating busy streets, maintaining conversations, and keeping an eye on upcoming fares.
Education
Associates of Applied in Science Cyber Security Information Assurance -
IVY Tech Community College
Associates of Applied Science in Software Development -
IVY Tech Community College
Skills
- Computer Repair
- Troubleshooting
- Customer Service
- Multitasking
- Course Construction
- Project Management
- Deadline Management
- Client Coordination
- Cyber Security
- Information Assurance
- Software Development
- Networking
- Time Management
- Leadership
- Problem Solving
- Teamwork
- Communication
- Inventory Control
- Asset Management
- Excel spreadsheets
- Microsoft Excel
Timeline
Repair and Configuration Technician
Ryder Logistics
05.2022 - Current
ARDT SME
Ryder
05.2022 - Current
Computer Repair Technician
Ingram Micro
08.2021 - 05.2022
Rideshare Driver
Uber
11.2017 - 08.2021
Rideshare Driver
Lyft
11.2017 - 08.2021
PC Repair Technician
self-employed
05.2013 - Current
Associates of Applied in Science Cyber Security Information Assurance -
IVY Tech Community College
Associates of Applied Science in Software Development -
IVY Tech Community College