Jerry Lopez
The Bronx,NY
Summary
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Sales Agent
NEH Marketing
01.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Verizon's products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Generated Verizon over 6 figures yearly.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Sales Associate
Best Buy
08.2020 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Barista
Dunkin' Donuts
12.2018 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Education
High School Diploma -
Alexander Hamilton High School
New York, NY01-2021
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Networking
- Adaptability to change
- Social media marketing
- Sales strategies
- Upselling strategies
- Closing deals
- Customer relations
- Customer service
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Sales Agent
NEH Marketing
01.2023 - Current
Sales Associate
Best Buy
08.2020 - 03.2023
Barista
Dunkin' Donuts
12.2018 - 12.2020
High School Diploma -
Alexander Hamilton High School
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