Jerry Loranger
Redding,CA
Summary
Skilled Assistant Store Manager with expertise in customer service and team leadership. Efficient at resolving customer issues, monitoring cash and inventory, and implementing loss prevention strategies. Proven ability to train and guide team members, manage daily operations, and improve store performance. Known for building strong customer relationships and enhancing overall store efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
O'Reilly's
03.2015 - 02.2024
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Business Owner
Jerry's Mobile Automotive
01.2012 - 03.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Interacted well with customers to build connections and nurture relationships.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Education
Certificate of Technical Studies - Automotive Engineering
ITT Technical Institute
Phoenix, AZ01-1984
Skills
- Problem-Solving
- Retail Operations
- Customer Service and Engagement
- Team Building and Leadership
- Loss Prevention
- Decision-Making
- Flexible Schedule
Timeline
Assistant Store Manager
O'Reilly's
03.2015 - 02.2024
Business Owner
Jerry's Mobile Automotive
01.2012 - 03.2015
Certificate of Technical Studies - Automotive Engineering
ITT Technical Institute
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