Jerry Martinez
Citrus Heights,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Rancho Murieta Country Club
11.2021 - 02.2023
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Analyzed member beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Resolved customer complaints involving food or beverage quality and service.
Bartender Shift Manager
Applebee's Neighborhood Grill & Bar
03.2019 - 10.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Restaurant Manager
Yard House
11.2017 - 03.2019
- Operating hiring center for new restaurant opening for 300+ employees
- Hiring and training all FOH and BOH team members for all restaurant positions
- Running and executing excellent shifts for a high volume event location while exceeding guest expectations
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Restaurant Manager
Chilis's Bar And Grill
09.2014 - 10.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
Skills
- 5S Principles
- Guest Satisfaction
- Concessions Management
- Portion Sizes
- Backing Procedures
- Food and Beverage Management
- Guest Relations
- Storage Organization
- Safe Food Handling Practices
- Corrective Actions
- Disciplinary Action
- Work Assignments
- Food Safety and Sanitation
- Employee Performance Evaluations
Timeline
Food and Beverage Manager
Rancho Murieta Country Club
11.2021 - 02.2023
Bartender Shift Manager
Applebee's Neighborhood Grill & Bar
03.2019 - 10.2021
Restaurant Manager
Yard House
11.2017 - 03.2019
Restaurant Manager
Chilis's Bar And Grill
09.2014 - 10.2017