Jerry McCleave
San Diego,California
Summary
With excellent communication and motivational skills, I bring over twenty years of hotel management experience to the table. Strong analytical skills and excellent organizational ability enable effective oversight of housekeeping management professionals, ensuring smooth hotel operations and adherence to cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Manager with 20+ years of hospitality experience, dedicated to providing high-quality and efficient housekeeping operations. Primary focus is meeting all guests' needs and delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Housekeeping Director
Ocean Park Inn
11.2021 - Current
- Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly which in turn raised out cleanliness score from 84% to 92% guest satisfaction
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
Director of Housekeeping
Legacy Hotel Resort & Spa
04.2018 - 03.2020
- Opening Director in charge of trading and placement off housekeeping staff which consisted of 27 staff members, purchasing, design ideas for placement of rooms layout
- Recruiting and hiring of front office and housekeeping staff members
Director of Housekeeping
Hampton,Evolution Properties
11.2015 - 04.2018
- Placed Guest and Cleaning Supplies weekly to ensure quality standards maintained level of 90% or higher
- Developed and implemented detailed housekeeping standards to promote cleanliness for guest rooms and common areas.
Director of Housekeeping
La Valencia Hotel
01.2014 - 11.2015
- Reduced employee turnover rate by 15% fostering positive work environment and providing opportunities for professional growth.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within Department.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Successfully addressed guest concerns regarding housekeeping matters in timely manner, leading to increased repeat business.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
Director of Housekeeping
Mondrian Hotel
09.2008 - 01.2014
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
Education
High School Diploma -
Alpha & Omega Academy
Austin1996
Skills
- Proficient in Timesaver (with scheduling module),Opera, Fidelio, Marsha, CLS, Microsoft Office and Lotus Notes
- Verbal and written communication
- Operations Management
- Project Management Team Management
- Performance Improvement
- Quality Assurance
- Cost analysis and savings
Refereces
Available upon request
Timeline
Housekeeping Director
Ocean Park Inn
11.2021 - Current
Director of Housekeeping
Legacy Hotel Resort & Spa
04.2018 - 03.2020
Director of Housekeeping
Hampton,Evolution Properties
11.2015 - 04.2018
Director of Housekeeping
La Valencia Hotel
01.2014 - 11.2015
Director of Housekeeping
Mondrian Hotel
09.2008 - 01.2014
High School Diploma -
Alpha & Omega Academy