Jerry McGlown
Memphis,TN
Summary
Human Resources Executive with 17 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee/labor relations. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in a multi-cultural environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Regional Human Resources and Development Leader
OLD DOMINION FREIGHT
03.2021 - Current
- Lead the Regional Human Resources/Development functions for the western half of the country by managing the respective Regional HRD Managers in providing guidance for employee relations, ensuring consistent policy and procedure application, including progressive discipline, problem resolution, and on-boarding to maximize employee engagement
- Directly manage Regional HRD Managers throughout the country to ensure a consistent application of HR policies and procedures
- Select, direct, coach, and evaluate the Regional HRD team to support business objectives
- Develop standards of staff performance and set performance objectives and goals
- Ensure the quality and accuracy of employees’ work
- Provide guidance to Regional HRD Managers regarding employee relations, ensuring consistent policy and procedure application, including progressive discipline, problem resolution, and on-boarding to maximize employee engagement
- Directly manage Regional HRD Managers to ensure a consistent application of HR policies and procedures
- Effectively guide day-to-day decisions about employees and foster behaviors which are consistent with OD’s values and service excellence expectations
- Oversee the In-depth Reviews process throughout the company as necessary and partner with management on proposed action planning
- Assist Regional VPs with succession planning for leadership roles
- Proactively monitor employee/labor relations, ensure effective communication with employees, and enhance management-employee interaction to maintain positive employee relations
- Works closely with the VP of Human Resources to develop Talent Management strategies ensuring existing leaders and future leaders are prepared effectively to support the employees at OD to meet business goals and expectations
- Assist in the creation, development and implementation of company policy and procedures
- Interpret, enforce, and comply with company policies, procedures, and regulations.
Regional Human Resources and Development Leader
OLD DOMINION FREIGHT
07.2015 - 03.2021
- Provide guidance for employee relations, ensuring consistent policy and procedure application, including progressive discipline, problem resolution and on-boarding to maximize employee engagement
- Directly manage the Service Center HR Managers, Area HR Managers, and HR Supervisors within the region
- Directly manage Service Center HR Managers and HR Supervisors at large break-bulk service centers to ensure a consistent application of HR policies and procedures
- Effectively guide day-to-day decisions about employees and foster behaviors which are consistent with OD’s Core values and service excellence expectations
- Oversee the In-depth Reviews process within assigned region as necessary and partner with management on proposed action planning
- Assist Regional VPs with succession planning for leadership roles
- Proactively monitor and be immersed in employee/labor relations, ensure effective communication with employees, and enhance management-employee interaction to maintain union-free environment
- Develop and prepare class materials and leadership webinars to teach as assigned at the corporate office and in the field
- Provide counsel and leadership in human resources decisions, procedures and programs, act as a liaison for feedback and communication between Corporate Human Resources and Regional Ops Management.
Regional Manager of Employee Relations and Training
CON-WAY FREIGHT
11.2010 - 07.2015
- Provide human resource expertise to 2000 employees and managers within the southern region.
- Communicate, interpret, and administer policies throughout the region and assure proper application and consistency.
- Investigate employee related issues and recommend appropriate actions where needed
- Facilitate and assist in the recruitment process as it relates to both management and labor positions
- Educate and coach managers in areas of HR that benefit both local and corporate efforts
- Communicate and collaborate proactively with all levels of management and senior leadership.
Regional Supervisor of Employee Relations and Training
CON-WAY FREIGHT
12.2007 - 11.2010
- Develop and administer training material for both exempt and non-exempt employees.
- Training includes but not limited to New Hire Orientations, Freight Operations Supervisor, Field Management Trainee, Train the Trainer, Talent Development, Performance Management and Emotional Intelligence.
- Manage a range of activities related to employee/labor relations.
- T/A and Benefits SME.
Account Executive
CON-WAY FREIGHT
09.2005 - 12.2007
- Responsible for developing the maximum amount of profitable traffic for the company by meeting the transportation requirements of customers in an assigned territory consisting of 161 accounts.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Ranked 2nd in the region in quota attainment within first year
Increased local account base by 41% during sales tenure. - Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Education
Bachelor of Science in Management - Business Management
CHRISTIAN BROTHERS UNIVERSITY
Memphis09.1989
Skills
- Coaching and Mentoring
- Customer Focus
- Business Analysis
- Cross-Functional Teamwork
- Time Management
- Leadership Development
- Employee Relations
- Training Program Development
- Labor Relations
- In-Depth Research
- Project Management
Certification
- SPHR Certification,
- SHRM-SCP Certification
Timeline
Sr. Regional Human Resources and Development Leader
OLD DOMINION FREIGHT
03.2021 - Current
Regional Human Resources and Development Leader
OLD DOMINION FREIGHT
07.2015 - 03.2021
Regional Manager of Employee Relations and Training
CON-WAY FREIGHT
11.2010 - 07.2015
Regional Supervisor of Employee Relations and Training
CON-WAY FREIGHT
12.2007 - 11.2010
Account Executive
CON-WAY FREIGHT
09.2005 - 12.2007
Bachelor of Science in Management - Business Management
CHRISTIAN BROTHERS UNIVERSITY
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