Summary
Overview
Work History
Education
Skills
References
Timeline
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Jerry Menfee

Florence,Ky

Summary

I am a committed team member that thrives in the challenge of overcoming business challenges and building long lasting relationships both within and outside of the organization.

Overview

27
27
years of professional experience

Work History

Collision General Manager

Caliber
07.2021 - Current
  • Forecast goals and objectives for the Center and strive to meet them
  • Recruit, recognize and retain talented teammates
  • Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position
  • Demonstrate a great ability to lead, develop, and inspire others to achieve success
  • Supervise the sales, overall production and administration of the center
  • Ensure that every associate follows all Caliber standards, policies and procedures
  • Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines
  • Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staff
  • Monitor the performance of each teammate and provide coaching through timely and specific feedback
  • Monitor current financial performance metrics and review previous month’s financial metrics to identify opportunities and trends
  • Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners
  • Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
  • Demonstrate behaviors consistent with the Company’s Vision, Mission and Values in all interactions with associates, customers, clients and vendors
  • Comply with all Caliber safety rules, guidelines, standards
  • Create a culture of safety through good housekeeping and PPE usage
  • Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business

Auto Damage Appraiser

Liberty Mutual Insurance
10.2009 - 07.2021
  • Provide claims personnel with expert advise on vehicle repair, parts costs, garage expertise and opinion on whether specific damage is related to a particular accident
  • Empathetic professional skillful in guiding customers through claims process
  • Adapts to different work environments and varying schedules to accommodate customers
  • Use multiple software systems and best practices to prepare itemized appraisals indicating cost of parts, materials and labor necessary to restore vehicle to pre-damage condition
  • Provide technical advice on vehicle repair, parts costs, garage expertise and opinions on specific damage of automobiles, motorcycles and recreational vehicles
  • Complete inspections at auto body shops, independent re-inspections and supplements as warranted to verify damage
  • Resolve disagreements and negotiate with auto body shops, Independent Adjusters, claimants and policyholders while assisting with claims management in the resolution of complaints
  • Evaluate claims for total loss valuations, potential fraud or subrogation
  • Assist claims personnel in determining when a damaged vehicle should be classified as a total loss.

Claims Supervisor II / Team Manager

03.2005 - 01.2009
  • Monitors live or recorded conversations with Policyholders and Claimants; Evaluates content of calls against predefined best practices including customer service, communication skills, evaluation process, etc
  • Coaches and provides feedback to Customer Claims Reps with a focus on technical claims handling and customer
  • Train subordinates in proper communication skills, posting procedures and complaint handling
  • Assign, direct, and evaluate the work of staff members; prepare written procedures and policies; work independently and make sound judgments; interpret and apply rules, policies, and procedures; deal tactfully and effectively with employees, managers, and people outside the company
  • Problem solving and organizational skills, including the ability to manage multiple tasks simultaneously
  • Responsibilities include selection, training, objective setting, performance evaluation, salary reviews and employee development
  • Handles a full range of cases, or cases which require special knowledge (such as salvage)
  • Knowledge of department's business, organizational structure, systems, office equipment, and Company/department policies
  • Based on evaluation and trend analysis, determines any technical/customer service training needs
  • Trains on a one on one or unit basis depending on office needs
  • Provides procedural training as needed, either one on one or in a group
  • Participates in evaluation of training issues and makes recommendations.

ASR Lead

Marketsource Hewlett Packard
04.2003 - 04.2006
  • Meet and Exceed assigned sales targets for assigned territories
  • Maintain/grow HP Toner and Ink share
  • Weekly, monthly and quarterly quota sales targets
  • Variable compensation based on sales revenue results
  • Execution of all channel supplies program initiatives, objectives and assignments within requested timeframes
  • Dedicate at least 75% of time on customer visits face to face to drive direct sales of HP Supplies
  • Be an expert on HP Supplies products, programs, and resources (Examples: Qualified Supplies Program, HP Partner Portal, PartnerOne Supplies Track, Channel Led Win Back, Web eAssets, SET Tool, TCO Presentation, HP Value Proposition, PurchasEdge, compatibility guides, MyHPSalesGuide, etc.)
  • Have working knowledge of HP printer platforms
  • Be thoroughly knowledgeable on competitive activities in assigned accounts
  • Proactively address competitive threats and provide timely and detailed information to HP on competitive activities and response
  • Establish relationships within assigned reseller locations to build loyalty and increase sales
  • Become a trusted consultant to resellers
  • Accompany assigned resellers on sales calls involving current HP SMB end user customers
  • Ensure the end user receives positive reinforcement regarding their HP purchase decision and solid understanding of the benefits of purchasing HP Original Supplies

Senior Claims Rep

Liberty Mutual InsuranceHunt
, MD
04.2001 - 03.2005
  • Assisted subordinates and supervisors in identifying and resolving problems
  • Identify possible subrogation potential
  • Demonstrated effective presentation skills
  • Assist Branch Office behind scenes on bodily injury claims
  • Strong working knowledge of the various operations with the Claims Department and the ability to handle the complete claims representative work.

Protocall
, MD
07.2000 - 03.2001
  • Promote product and services via phone, email and other channels as required
  • Handle prospects and customers’ incoming requests, provide necessary support, qualify and route according to business rules
  • Identify sales opportunities over the phone with warm leads (Marketing Qualified Leads or BD Qualified Leads) from both new and existing customers
  • Perform 20+ activities contributing to sales cycles daily, from qualifying leads to updating customer opportunity status to following up on the status of leads passed to other teams
  • Provide feedback to marketing and business development to improve the quality of leads and create new hyper-targeted campaigns for target markets
  • Quoted prices and credit terms and prepared sales contracts for orders obtained

Electronics Sales Manager

StaplesBel Air
, MD
01.1998 - 06.2000
  • Stay current on new technologies, products and services to offer a total solution
  • Promote technology both in-store and through the kiosk to achieve all sales & service goals and present solutions to drive dollars per transaction
  • Lead a team committed to operational excellence in driving profitable sales and margin
  • Be flexible to perform merchandising, operations, maintain a clean store, other duties as assignedConferred with management and supervisory personnel in order to determine training needs
  • Maintained high standards of excellence
  • Expedited communication between upper level management and general personnel
  • Evaluated performance of instructors and monitored progress of trainees.

Education

University of Kentucky
01.1997

Skills

  • Project Management
  • Business Development
  • Operations Management
  • Team Leadership
  • Performance Evaluations
  • Employee Training and Development
  • Time Management
  • Salesforce Management
  • Negotiation
  • Staff Development
  • Performance Management
  • Sales and Marketing

References

References:Available upon request

Timeline

Collision General Manager

Caliber
07.2021 - Current

Auto Damage Appraiser

Liberty Mutual Insurance
10.2009 - 07.2021

Claims Supervisor II / Team Manager

03.2005 - 01.2009

ASR Lead

Marketsource Hewlett Packard
04.2003 - 04.2006

Senior Claims Rep

Liberty Mutual InsuranceHunt
04.2001 - 03.2005

Protocall
07.2000 - 03.2001

Electronics Sales Manager

StaplesBel Air
01.1998 - 06.2000

University of Kentucky

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Jerry Menfee