Jerry Michaud
Miami,FL
Summary
Passionate and dedicated professional eager to utilize my exceptional customer service skills to drive success. Committed to continuous learning and growth ,with patient and helpful approach, to delivery outstanding results and build strong relationships with colleagues and customers alike.
Diligent Security professional with 6 years of experience monitoring camera surveillance facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lion Services
Courtesy Officer
06.2024 - Current
- patrolling the area on foot
- monitoring CCTV cameras and alarm systems
- responding to incidents and alarms
- Enforcing rules and regulations
- providing assistance to client and the visitor
- writing reports keeping records
- collaborating with law enforcement and emergency services as needed
- monitoring entrance and exit points
- controlling access to amenities pool, parking, lobbies hallways ,
Delivery Driver
Uber
06.2015 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Successfully avoided time delivery delays by carefully planning best routes.
Security Supervisor
Bryant Security
02.2017 - 06.2024
- Monitored security team performance and provided constructive feedback or developed corrective action plans
- Increased efficiency and quality of security service delivery by analyzing and correcting daily operations issues
- Checked property for violations for security policies and regulations, using CCTV and personal patrols to verify conditions
- Participated in periodic drills simulating various emergency situations to test preparedness levels.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
Chiropractic Assistant
Chiropratic Clinic Of South Florida
08.2023 - 12.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Greeting patient
- Checking in patients
- Administering treatment and therapy
- preparing rooms for chiropractor procedures .
Inventory Stocker
South Florida Kosher
04.2015 - 12.2019
- Optimized warehouse space utilization by rearranging storage areas according to product demand and size requirements.
- Answered customer questions and provided detailed product information.
- Processed and packaged stock items for customer purchases.
- Contributed to the reduction of out-of-stock occurrences by close monitoring of product movement trends and proactive replenishment actions.
- Improved customer satisfaction by ensuring shelves were consistently stocked with accurate merchandise quantities and placements.
Kitchen Prep Cook
Melting Pot
04.2009 - 12.2015
- Kept kitchen stocked and stations ready, using pre-opening hours to fully prepare for each day's work
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Education
ITIL Foundamental - ITIL Fundamental
Western Governors University
Salt Lake City, UT04.2024
Medical Assistant Technician - Medical Assistant
Florida Career College - Miami
Miami, FL09.2023
High School Diploma -
Excel High School
Fort Lauderdale, FL08.2023
AllergiEnd Medical Technician - AllergiEnd
AllergiEnd University
Miami, FL08.2022
HIPPA - HIPPA For Health Care Professionals
Florida Career College - Miami
Miami, FL07.2022
OSHA - OSHA
Florida Career College - Miami
Miami, FL07.2022
Some College (No Degree) - Powered Industrial Trucks
Safety Compliance Center Forklift
Opa-locka, FLSkills
- Windows (1)
- GPS Navigation
- Process improvement
- Performance monitoring
- ITIL fundamental
- Microsoft 365 (1 year)
- MacOS
- Dispatching
- Customer service (2 years)
- Computer skills
- Monitoring the CCTV cameras
Client Relationship Building
Certification
- AED Certification
- BLS Certification
- Driver's License
- Guard Card
Additional Information
highly skilled customer service professional and private security contractor available for remote or on-site opportunities. proficient in monitoring cameras for facilities and providing top-notch service. Open to freelance or security and costumer satisfaction
Timeline
Lion Services
Courtesy Officer
06.2024 - Current
Chiropractic Assistant
Chiropratic Clinic Of South Florida
08.2023 - 12.2023
Security Supervisor
Bryant Security
02.2017 - 06.2024
Delivery Driver
Uber
06.2015 - Current
Inventory Stocker
South Florida Kosher
04.2015 - 12.2019
Kitchen Prep Cook
Melting Pot
04.2009 - 12.2015
ITIL Foundamental - ITIL Fundamental
Western Governors University
Medical Assistant Technician - Medical Assistant
Florida Career College - Miami
High School Diploma -
Excel High School
AllergiEnd Medical Technician - AllergiEnd
AllergiEnd University
HIPPA - HIPPA For Health Care Professionals
Florida Career College - Miami
OSHA - OSHA
Florida Career College - Miami
Some College (No Degree) - Powered Industrial Trucks
Safety Compliance Center Forklift
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