Jerry Moody
El Dorado,AR
Summary
Dynamic customer service professional with a proven track record at Office Depot Inc, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and critical thinking, I effectively addressed complex issues, enhancing satisfaction and driving repeat business. Proficient in data entry, I thrive in high-pressure environments while delivering exceptional results.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Office Depot Inc
10.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Sales Representative
Ups Store
11.2016 - 04.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Master Mold Builder
Hawker Beachcraft
01.1994 - 07.2013
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
Education
Master Composit Mold Builder - Aviation
Abris Advanced Composites
Reno, NVSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Office Depot Inc
10.2019 - 03.2020
Customer Service Sales Representative
Ups Store
11.2016 - 04.2018
Master Mold Builder
Hawker Beachcraft
01.1994 - 07.2013
Master Composit Mold Builder - Aviation
Abris Advanced Composites
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