JERRY MOSELey Jr.
Houston,TX
Summary
Versatile IT Systems Specialist experienced in Azure AD, Intune, VMware and endpoint management. Strong at diagnosing complex issues, automating workflows, and improving reliability across cloud, hybrid, and on-prem environments. Skilled in JSM, ITSM operations, security+ certified and advancing towards AWS Solutions Architect. Known for reducing ticket workloads, enhancing user experience, and building efficient scalable infrastructure.
Overview
4
4
years of professional experience
Work History
Sr. Service Desk Analyst
American Logistics
08.2023 - Current
- Administered Azure AD identity, access, and device lifecycle—overseeing account creation, RBAC/group assignments, compliance policies, and secure onboarding/offboarding for all users and endpoints.
- Major contributor to the enterprise migration from FreshService to Jira Service Management, now serving as one of the primary Jira admin.
- Led the cost-savings on call transition from PagerDuty to Opsgenie (now integrated in Jira Operations)
- Led training and upskilling for new IT team members and fully owned the onboarding pipeline for Call Center Agents—ensuring every new hire received the correct applications, access, and systems setup for immediate productivity.
Associate IT Support Specialist
CPSI
10.2021 - 05.2023
- Supported EHR image acquisition, storage, conversion, and printing.
- Provided support for both Linux and Windows server environments. Responsible for new client software installs and current clients' changes/updates.
- Conducted training sessions for newly hired technical application representatives, covering company policies, procedures, and expectations. Enhanced their expertise in EHR software, troubleshooting tools, and Linux commands.
Education
BS - Health Informatics
University of South Alabama
01-2021
Skills
- Security
- AD/ Azure AD
- Atlassian Suite (Jira)
- Automation/Powershell
- Leadership
- Attention to detail
Timeline
Sr. Service Desk Analyst
American Logistics
08.2023 - Current
Associate IT Support Specialist
CPSI
10.2021 - 05.2023
BS - Health Informatics
University of South Alabama