Service Technician
Brightspeed
Altavista, VA
09.10-90 - Current
- Provided technical support to customers over the phone and in person.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Provided training on the safe usage of equipment when needed.
- Assisted with installation projects at both residential and commercial sites.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Terminated and spliced single-mode and multi-mode fibers using fusion splicing techniques.