Jerry Musgrave

• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Assisted in inventory management, helping maintain appropriate stock levels for parts department.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.

• Assisted in training new technicians, sharing expert knowledge of heat treatment processes and equipment operation.
• Safeguarded the integrity of treated parts by consistently following standard operating procedures during each stage of the process.
• Facilitated successful project outcomes through close coordination with cross-functional teams, including engineers, machinists, and quality control personnel.

• Disassembled new transmissions of batch samples to assure quality and to look for defects in assembly processes and parts.
• Installed new transmissions into test vehicles for road test to insure quality.
• Worked with engineers to determine failures of returned transmissions from assembly plants and dealerships.

repaired some transmissions if needed.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Oversaw quality control measures, maintaining high standards for all project outputs.

• Improved system efficiency by streamlining processes and implementing automation tools.
• Maintained accurate system documentation, facilitating efficient troubleshooting and future updates.
• Conducted regular system audits to identify areas for improvement, leading to enhanced performance and reliability.
• Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.
• Worked with third-party vendor support to address product-related issues.