JERRY MYERS
Lincoln,NE
Summary
Proven expertise in customer support and CRM navigation, honed at Hudson Bay Company through high-volume call strategies and effective voter engagement. Excelled in roles at Village Inn and El Encanto Mexican Cafe, enhancing customer satisfaction and boosting sales with innovative solutions. Demonstrates exceptional product knowledge and professional communication, achieving significant achievements in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Hudson Bay Company
Lincoln, NE
03.2024 - 11.2024
- Telephoned Democrat voters to promote candidate support during Colorado Democratic Primary Election.
- Engaged with voters in Florida to discuss ballot measures.
- Executed high-volume calling strategy by completing around 100 calls each day.
- Logged information of calls into CRM system.
Server
Village Inn
Lincoln, NE
09.2021 - 02.2024
- Delivered exceptional customer assistance and ensured satisfaction.
- Performed duties at two distinct Village Inn locations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
Server/Bartender
El Encanto Mexican Cafe
Cave Creek, AZ
05.2019 - 08.2021
- Delivered high-quality food service with attention to detail.
- Prepared a variety of drinks for customers.
- Coordinated inventory to ensure timely alcohol delivery for the restaurant.
- Developed innovative beverage deals boosting sales.
Education
12 - General Studies
Lincoln East High School
Lincoln, NE05.1983
Skills
- Providing customer support
- System documentation
- Logging call information
- Product knowledge
- Customer support
- Call center operations
- CRM navigation
- Professional phone voice
Timeline
Call Center Representative
Hudson Bay Company
03.2024 - 11.2024
Server
Village Inn
09.2021 - 02.2024
Server/Bartender
El Encanto Mexican Cafe
05.2019 - 08.2021
12 - General Studies
Lincoln East High School
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