Jerry Napier
London,KY
Summary
Level 4 Fire Sprinkler Service Technician at Johnson Controls.
Detail-oriented Service Technician with proven history of testing and evaluating backflow systems and service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Level 4 Fire Sprinkler Service Tech
Johnson Controls
Lexington,Ky
07.2021 - Current
- Assisted in diagnosing and troubleshooting equipment issues to ensure optimal performance.
- Engaged in customer interactions, providing service updates and addressing basic inquiries professionally.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Participated in inventory management, tracking parts and supplies for timely repairs.
- Documented repair processes and outcomes accurately for future reference and training purposes.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2016
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Certification
- Certified Fire Sprinkler Inspection and Maintenance for Backflow Preventer in Ky and Ind.
- NICET level 1
- Class A CDL
- CME - Certified Maintenance Employee
Timeline
Level 4 Fire Sprinkler Service Tech
Johnson Controls
07.2021 - Current
High School Diploma -
Penn Foster Career School