Jerry Navarro
St. Charles,MO
Summary
Uniquely experienced restaurant manager and skill developer offering solid history of success in training and development within areas of responsibility. Achieve training goals with continuous program monitoring and data-driven improvements. Focused on building important skills and job knowledge while developing leadership potential and reducing turnover. Skill building Operations management Customer loyalty Complaint resolution Customer engagement Employee training Schedule coordination Balance declining budget Purchasing product & inventory
Overview
10
10
years of professional experience
Work History
Restaurant Leader/ Assistant Restaurant Leader
Raising Cane's
02.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on the Raising Cane’s standard’s and assigned duties.
- Oversaw day-to-day activities of 70 employees and 5 managers in a fast paced establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Mentored Restaurant Managers, helping them develop leadership skills and advance their careers within the organization.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Enhanced brand visibility by coordinating and executing multiple marketing events simultaneously.
- Raised significant funds by developing and executing effective fundraising campaigns.
Restaurant Support Manager
Longhorn Steakhouse
01.2022 - 02.2023
- Tracked and documented metrics, and evaluated trends.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Onboarded new temps by entering employee information into systems.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 120 new employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Retained 100% protocol on management tools and procedural accuracy.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Led and directed team members on effective methods, operations and procedures.
- Carefully interviewed, selected, trained and supervised staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant Manager
Longhorn steakhouse
07.2019 - 01.2022
- Planned study of work problems and procedures such as organizational change, information flow, and cost analysis
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Worked with FOH and BOH staff to support superior service delivery
- Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
- Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy
- Recruited, trained, and developed top-quality service industry talent
- Improved team knowledge and abilities by training each in proper procedures and standards
- Controlled costs with effective supply management and monitoring of food use
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Investigated and resolved complaints regarding food quality, service, and accommodations
- Met financial targets by establishing budgets and controlling expenses
- Cross-trained staff in secondary roles to expand operational diversity.
Certified Corporate Trainer
Longhorn steakhouse
05.2014 - 07.2019
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Placed orders to restock items before supplies ran out.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Modernized work processes to reduce guest wait times and boost daily output.
- Maintained well-organized mise en place to keep work consistent.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Prepared educational materials such as module summaries, videos and informational packets.
- Developed effective training manuals, modules and teaching aids.
Education
BS In Human Resource Management - Human Resources Management
SNHU
OnlineWestwood High School
Mesa, AZ05.2012
Skills
- Strategic Planning
- Corrective Actions
- Performance Tracking and Evaluations
- Managing Employee Relations
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Finance and Accounting Oversight
- Staff Management
- Constructive Feedback
- Management Training
- Human Resources Oversight
- Policy Development and Enforcement
- Invoice Reconciliation
Timeline
Restaurant Leader/ Assistant Restaurant Leader
Raising Cane's
02.2023 - Current
Restaurant Support Manager
Longhorn Steakhouse
01.2022 - 02.2023
Restaurant Manager
Longhorn steakhouse
07.2019 - 01.2022
Certified Corporate Trainer
Longhorn steakhouse
05.2014 - 07.2019
BS In Human Resource Management - Human Resources Management
SNHU
Westwood High School