Open To Work
Jerry Newhouse
Omaha,Nebraska
Summary
Detail-oriented professional with extensive experience in customer relations and technical support. Skilled in active listening, critical thinking, and resolving complex issues. Committed to enhancing customer satisfaction through effective communication and efficient problem-solving.
Overview
18
18
years of professional experience
Work History
High Speed Printer Operator
Fiserv
Omaha, NE
12.2021 - 11.2024
- Operated high-speed printing equipment to produce quality materials efficiently.
- Monitored print runs for quality assurance and operational consistency.
- Trained new staff on equipment operation, safety protocols, and best practices in printing processes.
- Assisted in troubleshooting printing issues, resulting in reduced error rates and improved output quality.
Electronics Sales Associate
Walmart
Omaha, NE
08.2015 - 11.2021
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed merchandise presentations, ensuring appealing displays that enhanced product visibility.
- Trained new associates on sales techniques and store policies to promote consistent service quality.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
Security Officer / Emergency Aide
The Forum at Tucson
Tucson, AZ
11.2011 - 08.2015
- Monitored premises to ensure safety and security of residents and visitors.
- Responded promptly to emergency situations, coordinating with law enforcement and medical personnel.
- Conducted regular patrols to identify potential hazards and enforce facility policies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
CSR, Sales / Field Technician Support Tier 3
Convergys / Comcast
Tucson, AZ
08.2006 - 03.2011
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Resolved complex technical issues with efficiency, significantly reducing system downtime.
Education
Metallurgical Engineering
Case Western Reserve University
Cleveland, OHVocational Tech - Engineering Assistant
USAF Technical School
Sheppard AFB , TXVocational Tech - Computer Technology
Control Data Institute
Houston, TXSkills
- Inkjet printing expertise
- Operations troubleshooting
- Quality control inspection
- Machinery inspection
- Active listening
- Critical thinking
- Customer relations
- Technical support
- Account management
- Escalation management
- Inkjet technology
- Digital printing expertise
- Screen printing techniques
- Continuous improvement mindset
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteSalary Range
$15/hr - $20/hrTimeline
High Speed Printer Operator
Fiserv
12.2021 - 11.2024
Electronics Sales Associate
Walmart
08.2015 - 11.2021
Security Officer / Emergency Aide
The Forum at Tucson
11.2011 - 08.2015
CSR, Sales / Field Technician Support Tier 3
Convergys / Comcast
08.2006 - 03.2011
Metallurgical Engineering
Case Western Reserve University
Vocational Tech - Engineering Assistant
USAF Technical School
Vocational Tech - Computer Technology
Control Data Institute