Jerry O'Grady
Great Falls,MT
Summary
Dynamic, detail-oriented professional with comprehensive expertise in food preparation and kitchen sanitation at Shawn O'Donnell's American Grill.
Overview
8
8
years of professional experience
Work History
Prep Cook
Shawn O'Donnell's American Grill And Irish Pub
Butte, Montana
03.2024 - 10.2024
- Prepared ingredients by washing, chopping, and measuring for daily meal service.
- Assisted chefs in cooking and plating dishes for restaurant service.
- Maintained cleanliness of workstations and kitchen equipment during shifts.
- Followed food safety guidelines to ensure safe handling of all ingredients.
- Stocked supplies and organized storage areas for efficient access to items.
- Collaborated with team members to ensure timely meal preparation.
- Learned basic cooking techniques under supervision of experienced kitchen staff.
- Participated in regular team meetings to discuss menu changes and kitchen needs.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Organized walk-in coolers and freezers according to established guidelines.
- Measured ingredients accurately using measuring cups and spoons.
- Followed recipes to prepare meals according to customer specifications.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Helped train and develop new talent.
- Ensured that all dishes were prepared correctly by tasting them before serving.
- Trained new employees on proper techniques of preparing meals safely.
cashier/ customer service
Michaels Exxon
Kalispell, Montana
03.2023 - 07.2023
- Processed customer transactions accurately and efficiently at a busy gas station.
- Maintained cleanliness and organization of the cashier area throughout shifts.
- Assisted customers in locating products and answering their questions.
- Handled cash, credit, and debit transactions with attention to detail.
- Restocked merchandise on shelves to ensure product availability for customers.
- Collaborated with team members to provide excellent customer service during peak hours.
- Monitored fuel inventory levels and reported discrepancies to management promptly.
- Trained new cashiers on register operations and store procedures effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Tire Rama
Tire Rama
Kalispell, Montana
01.2023 - 03.2023
- Assisted customers with service inquiries and product recommendations.
- Scheduled appointments and managed service calendar for efficiency.
- Processed customer orders and ensured accurate billing procedures.
- Maintained detailed records of customer interactions and services provided.
- Collaborated with technicians to ensure timely completion of services.
- Educated customers on vehicle maintenance and service options available.
- Handled customer complaints with professionalism and empathy.
- Provided administrative support to ensure smooth daily operations.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Upsold additional products or services when appropriate.
Allstate peterbilt
Allstate Peterbilt
Williston, North Dakota
01.2017 - 06.2018
- Advised customers on truck service options and repairs.
- Scheduled appointments and coordinated service timelines with technicians.
- Communicated effectively with clients regarding service updates and recommendations.
- Managed parts inventory and ordered supplies as needed for repairs.
- Assisted technicians in diagnosing issues and developing repair plans.
- Maintained accurate records of customer interactions and service history.
- Resolved customer concerns promptly to enhance satisfaction and trust.
- Greeted customers and provided excellent customer service.
- Managed incoming phone calls related to customer inquiries and scheduled appointments.
- Advised drivers on preventative maintenance strategies that would help extend the life of their vehicles.
- Followed up with customers after service was completed to ensure satisfaction levels were high.
- Documented vehicle repair services, including labor times and parts used for each job.
- Analyzed warranty information from manufacturers related to specific repairs or services being performed.
- Created work orders for truck technicians detailing the necessary repairs and services needed.
- Resolved customer complaints quickly by taking ownership of the issue at hand.
- Provided estimates for additional services that may be required based on technician's diagnosis.
- Communicated regularly with technicians regarding progress of jobs and any changes that may have occurred during servicing process.
- Provided quotes for repairs and maintenance to customers.
- Assisted with ordering parts when necessary to complete jobs in a timely manner.
- Coordinated pickup and delivery of vehicles for customers who could not bring them into the shop themselves.
- Facilitated communication between customers, technicians, managers, and other staff members as needed.
Education
High School Diploma -
Central High School
Barstow, CA06-1989
Skills
- Food preparation
- Inventory management
- Cooking techniques
- Recipe adherence
- Kitchen sanitation
- Customer service
- Employee training
- Cash handling
- Food handling
- Teamwork and collaboration
- Cleaning and organization
Timeline
Prep Cook
Shawn O'Donnell's American Grill And Irish Pub
03.2024 - 10.2024
cashier/ customer service
Michaels Exxon
03.2023 - 07.2023
Tire Rama
Tire Rama
01.2023 - 03.2023
Allstate peterbilt
Allstate Peterbilt
01.2017 - 06.2018
High School Diploma -
Central High School