Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
38
38
years of professional experience
Work History
HumanKind Ways to Work/HK Lending Program Manager
HumanKind Inc.
Lynchburg, VA
09.2022 - Current
Provide leadership and administration of the Ways to Work program in Lynchburg Virginia
Attend community events to increase program awareness
Respond to inquiries regarding program operation and applicant eligibility
Conduct interviews, verification and processing of applicants of applicants and follow up with clients as needed
Maintain program files and records as per HumanKind Lending policy
Maintain working knowledge of HumanKind Lending loan system
Hire and supervise staff to develop individual and team potential
Support the development and dissemination of promotional materials
Preparation and assistance with fundraising and/or marketing presentations
Coordinate, schedule, and deliver financial literacy classes
Develop and maintain relationships with car dealerships, repair shops, auto insurance companies, and other resources to assist applicants and borrowers.
Foster Services Specialist
Lynchburg Department of Human Services
Lynchburg, VA
07.2021 - 09.2022
Provide direct and indirect services to citizens in need
Develops trusting relationships with those we serve
Assess family/client needs and collaborate to develop plans for success
Performs scheduled and unscheduled field visits often in dysfunctional living environments
Prepares and provides court documents for review of progress or lack of progress with clients meeting their goals
Participates in FAPT, eligibility, and IEP meetings by completing necessary documents prior to the meeting.
Cottage Life Supervisor
Bridges Treatment Center, Centra Health,
Lynchburg, VA
04.2004 - 04.2021
Directly managed 45+ Associate Mental Health Professionals and 6 Team Leaders directly responsible for the treatment and direct care of children and adolescents with psychiatric disorders
Focus on hiring, training, scheduling and development for all direct care staff to ensure regulatory compliance and knowledge of best industry practices are maintained
Lead tours for potential admissions and complete risk assessments on new admissions during the interview/admission process which helped Bridges grow from 60 to 100 beds
Maintained correct staff to child ratio daily and made real time adjustments in our Kronos scheduling/pay system which achieved accurate cost effective financials
Investigate and establish the root cause for crisis situations with a solution focused process to ensure safety improvements are made
Complete CHRIS reports for our state licensing agencies
Collaborate with our treatment team which includes our medical director, program director, therapists, team leaders, nurses, teachers, other Bridges’ staff, legal guardians, social workers and outside support services to determine the best treatment approaches and practices for each resident in our program.
Bridges at Brightwell Group Home Coordinator
Centra Health - Bridges Treatment Center
Lynchburg, VA
04.1999 - 04.2004
Established Centra’s first group home for at risk youth
Researched the best location and community to work with and established relationships with schools and community resources prior to purchasing the home
Ensured that all licensing standards and physical plant guidelines were met prior to opening
Ordered all furniture, fixtures, supplies and food plans needed prior to opening
Accounted for and ensured that all financial and budgetary aspects were being met
Oversaw that all staff were trained to safely dispense psychotropic medications and checked the Medication Administration Record daily to prevent any errors
Arranged all appointments needed for all residents and provided transportation.
US Army, Military Police Investigator – National Guard
10.1985 - 01.1992
Combat experience Desert Shield/Desert Storm 132nd Military Police Company US Army Active Duty
Investigated military incidents and led safety patrols prior to combat invasion
Provided security and quick response teams for the main supply routes moving into Iraq
Manned base entry point while on active MP duty in Panama Canal region prior to capture of Manuel Noriega.
Autism Spectrum Disorder for Paraprofessionals: Providing Effective Instruction and Supports, Virginia Commonwealth University, 03/01/17
Collaborative Problem Solving Tier 1 and 2 trained by Dr Stuart Ablon, Massachusetts General Hospital, Massachusetts General Hospital, Boston, MA, 07/01/14-Present
Lean Sigma and interview architect training, 01/01/18
Women’s Lacrosse Umpire for Youth thorough NCAA, 02/01/08-2015